Payments Technology Support Specialist

2 weeks ago

Montreal, Quebec, Canada Global Payments (Beamery) Full time

Description:


Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you'll have many opportunities for growth and development and we promise everyday will be an exciting challenge.


What's in it for you?

  • Salary range: 5865K.
  • Benefits after 30 days
  • Growth and development
  • Innovative and established industry
  • Fast paced and challenging environment
Ready to make the move? You're one step closer to a new exciting career -
APPLY NOW

What you will do:

  • Advise multiple GP business units on any outages and scheduled maintenance activities within the processing environment
  • Management of Team mailbox, CSP queue and escalated items via other channels (sales, vendors, merchants).
  • Document and escalate as appropriate, all incidents and assist in providing a timely resolution
  • Analyze transaction failures through multiplatform systems (Base 24, POS Devices and Card Brands, etc.)
  • Execute and monitor daily filetransfer merchant reporting jobs
  • Host Security Key Management (HSM) and manage key custodianship and business process, as well as pinpad uploads to the host.
  • Develop and manage relationships with vendors (DXC, TNS, VeriFone & Ingenico), thirdparty processors, call centers, sales, and other business areas.
  • Liaise with the Certifications, Product, and Development departments.
  • Work closely with the Global Payments Network Operations Centre
  • Perform crucial system testing during environment updates (yearly disaster recovery exercises, vendor maintenance etc.)
  • Analyze situations that may create future problems or crises for operations and make appropriate recommendations (for example, as part of a problem management/postincident review discussion) and prepare and deliver timely reports of activities conducted as appropriate.
  • Perform other duties as assigned by management.

What we're looking for:

  • Minimum 23 years experience of Point of Sale(POS) related activities.
  • Post-Secondary education (college or university graduate).
  • Strong communication skills (written and verbal).
  • Demonstrated ability to detect, diagnose and troubleshoot incidents
  • Vast experience with the various Point of Sale (POS) terminal offerings, integrated solutions, and associated communication protocols.
  • Experience with Windows Servers such as troubleshooting network connectivity, services, and Active Directory
  • Ability to work under pressure in a fastpaced, dynamic environment.
  • Ability to manage multiple activities of varying complexity under time constraints.
  • Must be a selfmotivated team player able to work comfortably with highly diverse, crossdepartmental teams
  • Basic understanding of SQL queries and rational databases
  • Understanding of Windows PowerShell
- "On Call" shift on rotation (24/7 support)

Who are we?
Global Payments is a leader of the payment technology industry with over employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It's our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

How we care about our people:

  • Real opportunities to grow professionally
  • Collaborative, friendly work environment with a relaxed, casual dress code
  • Health insurance
  • Short-Term and Long-Term disability coverage
  • Life insurance plans
  • Retirement savings programs
  • Employee stock purchase program
  • Employee assistance program
  • Tuition reimbursement program
  • Volunteering opportunities
  • Safe place for the LGBTQIA2+ community
LI-REMOTE

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments is an equal opportunity employer.

We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law and we are happy to provide our team members with a healthy work environment.

  • Spécialiste, soutien aux franchises/Franchise support specialist

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Payment Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right placeLightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to...

  • Senior Vendor Risk Management Specialist

    1 month ago

    Montreal, Quebec, Canada Payments Canada Full time

    Thursday, April 25, 2024Payments Canada's purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees' well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.Get to Know UsWe are a unique organization situated at the centre of Canada's...

  • Senior Vendor Risk Management Specialist

    4 weeks ago

    Montreal, Quebec, Canada Payments Canada Full time

    Thursday, April 25, 2024Payments Canada's purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees' well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.Get to Know UsWe are a unique organization situated at the centre of Canada's...

  • Specialiste Relations Commerciales

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Merchant Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI Nuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen...

  • Product Manager, Payment

    2 weeks ago

    Montreal, Quebec, Canada SSENSE Full time

    Company DescriptionSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine...

  • Technicien support bilingue

    1 month ago

    Montreal, Quebec, Canada DXC Technology Full time

    Job Description:DXC Technology (NYSE : DXC) aide les entreprises mondiales à gérer leurs systèmes et opérations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de données et en garantissant la sécurité et l'évolutivité dans les nuages publics, privés et hybrides. Les plus grandes entreprises du...

  • Technicien support bilingue

    4 weeks ago

    Montreal, Quebec, Canada DXC Technology Full time

    Job Description:DXC Technology (NYSE : DXC) aide les entreprises mondiales à gérer leurs systèmes et opérations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de données et en garantissant la sécurité et l'évolutivité dans les nuages publics, privés et hybrides. Les plus grandes entreprises du...

  • Merchant Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    Job Description: The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to...

  • Conseiller(ère), soutien aux PME/Account Advisor, SME

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Product Marketing Manager, Payments

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeThe Product Marketing team at Lightspeed is seeking a results-oriented Product Marketing Manager to lead growth and lifecycle/customer marketing programs for the Financial Services portfolio, with a focus on...

  • Coordonnateur/trice, Gestion de Portefeuilles Et

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Coordonnateur/trice, Gestion de Portefeuilles Et

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Merchant Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEINuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen...

  • Associé/e, Développement Des Affaires

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Partner Marketing Coordinator

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Associé(E), Développement Des Affaires/business

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Spécialiste, Relations Commerciales

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Représentant(E), Relations Bancaires

    2 weeks ago

    Montreal, Quebec, Canada Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....