Merchant Support Specialist

2 weeks ago

Montreal, Quebec, Canada Nuvei Full time

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.


WE ARE NUVEI
 Nuvei (NASDAQ:

NVEI) (

TSX:
NVEI) the Canadian fintech company accelerating the business of clients around the world.

Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services.

Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission
A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.


Merchant Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.


Key responsibilities include, but are not limited to:

  • Shifts: 24/7
  • Answer inbound customer service and technical support calls from our merchants.
  • Answer inbound customer service and technical support calls from our merchants.
  • Leverage documentation and support resources to perform with precision.
  • Rely on professionalism and tact to resolve occasionally critical or difficult situations.
  • Ensure timely and effective resolution of merchant requests.
  • Identify trends and report them to promote continuous process improvement.
  • Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.

Qualifications include, but are not limited to:

  • Enjoys working within a team while delivering on accountabilities
  • Values creating highquality work
  • Executes on welldocumented processes and investigates solutions when there is a gap in process documentation
  • Energized by professional skill development and learning opportunities in general
  • Proud of problemsolving ability
  • High school diploma or equivalent
  • US and

Bulgarian Employees:
Fluent in English

  • Canadian Employees: Fluent in Both French and English

Working Language

  • English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
  • French (written and spoken) is required for any position located within Quebec.

DESCRIPTION DE POSTE - Spécialiste, support aux marchands
En tant que spécialiste, support aux marchands, vous apprendrez à vous adapter aux nouveaux développements tout en établissant un plan de carrière à long terme dans le secteur des technologies financières

Tâches principales / Responsabilités

  • Répondre aux appels entrants du service à la clientèle et du support technique de nos marchands.
  • Utiliser la documentation et les ressources de soutien disponibles pour agir avec précision.
  • S'appuyer sur le professionnalisme et le tact pour résoudre des situations parfois critiques ou difficiles.
  • Assurer une résolution rapide et efficace des demandes des marchands.
  • Identifier les tendances et les signaler afin de promouvoir l'amélioration continue des processus.
  • Effectuer toute autre tâche connexe jugée essentielle au succès de l'entreprise et à la satisfaction de nos marchands.

Vous êtes la personne idéale pour ce poste si:

  • Vous aimez travailler au sein d'une équipe tout en assumant vos responsabilités personnelles.
  • Vous appréciez la création d'un travail de haute qualité.
  • Vous êtes capable d'exécuter des processus bien documentés et de rechercher des solutions lorsqu'il y a des lacunes dans la documentation des processus.
  • Vous êtes stimulé par le développement des compétences professionnelles et les opportunités d'apprentissage en général.
  • Vous êtes fier de votre capacité à résoudre les problèmes.
  • Vous êtes toujours à la recherche d'opportunités pour améliorer continuellement vos compétences interpersonnelles.
  • Vous possédez d'excellentes capacités de communication (écrite et orale) en français et en anglais (et en espagnol, un plus).
  • Vous possédez des compétences avancées en informatique, en dactylographie et dans la suite MS Office.

Les avantages Nuvei

  • Programmes de formation fréquents sur les nouveaux systèmes et platesformes variées.
  • Cours de yoga gratuits, implication communautaire et de nombreuses activités sociales.
  • Possibilité d'avancement dans divers domaines.
  • Environnement de travail moderne, dynamique et décontracté.

Langue de travail

  • Le travail se fait 99% en anglais (parlé et écrit) l'équipe d

  • Merchant Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    Job Description: The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to...

  • Merchant Solutions Business Development Specialist

    2 weeks ago

    Montreal, Quebec, Canada TD Bank Full time

    383927BRCommercial BankingMontreal, QCMay 1, 2023Company OverviewDepartment OverviewTD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and...

  • Financial Sales Representative

    2 weeks ago

    Montreal, Quebec, Canada Premium Merchant Funding Full time

    Join Our Team at Premium Merchant FundingAbout Us: At Premium Merchant Funding, we are more than just a fintech company; we are a cohesive team dedicated to empowering small and medium-sized businesses with transformative financial solutions. With our roots in the heart of Wall Street, we are renowned as one of the country's leading brokers in small business...

  • Merchant Experience Advocate

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEINuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen...

  • Capital Specialist

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Hi there, thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe're looking for a Capital Specialist to join our global Capital team. You'll be responsible for all aspects of underwriting, boarding, and risk, you will be the primary point of contact for merchants...

  • Merchant Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEINuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen...

  • Spécialiste Support Logiciel

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Full time

    We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with...

  • Payment Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Full time

    Hi there Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right placeLightspeed is seeking a customer service oriented individual to provide full-time technical assistance for our popular Payment Systems.The Payment Specialist will be counted on to provide Support not only to...

  • Payments Technology Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Global Payments (Beamery) Full time

    Description:Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you'll have many opportunities for growth and development and we promise everyday will be an exciting challenge.What's in it for you? Salary range: 5865K. Benefits after 30 days Growth and development Innovative and...

  • Customer Service Representative

    2 weeks ago

    Montreal, Quebec, Canada Nuvei Full time

    Voir la description en français ci-dessous_The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI Nuvei (NASDAQ:NVEI) (TSX:NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows...

  • Operations Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada California Closets Franchise Full time

    Company DescriptionCalifornia Closets is seeking an Operations Support person to join our diverse and energetic Montreal team.For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We've helped transform spaces, enhanced homes, and allowed people to get more out of life....

  • Support Specialist, Hospitality

    2 weeks ago

    Montreal, Quebec, Canada Lightspeed Commerce Full time

    Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWhat you'll be responsible for: Providing excellent technical support and customer service to our customers Use consistent troubleshooting techniques to quickly identify the source of customer issues and provide a prompt and appropriate...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Barco Full time

    What's the opportunity? We are looking for someone who wants to excel in an international working environment by providing a "red carpet" experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • IT Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Eski Inc Full time

    PixMob is one of the world's leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to reinvent rituals to connect crowds. We call that 'togetherness'.We work with international artists, event organizers, sports teams and brands who care about creating...

  • Trade Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Mindlance Full time

    Role : Trade Support Specialist Location : Montreal, QC Duration : 12 Months Job Description: The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. Good technical understanding of SQL. Knowledge of Unix and Linux. Must to

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Client Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Client Support Specialist to join our team in Montreal. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and responding to customer inquiries.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience...

  • Remote Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Ubisoft Entertainment Full time

    We are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools. The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As...

  • Ariba Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada PrecisionERP Incorporated Full time

    PrecisionERP is seeking a bilingual (English & French) Ariba Support Specialist for a one year contract at our Montreal based client. Work is hybrid with 2 days per week in office so only candidates local to Montreal can be considered.Requirements: Experience running Ariba Network supplier integ

  • IT Hardware Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Location: Onsite, 5 days a week, Monday-FridayPermanent, full-time opportunityWork Hours: 8:30 am to 5:00 pm EST (May vary depending on business requirements)A day in the life of an IT Hardware and Support Specialist:Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking...