Medical Receptionist Co-lead

7 days ago


Guelph, Ontario, Canada Arbour Family Medical Centre Inc. Full time
Ensure front office is always organized and operating efficiently

  • Problem solving resolve any issues/concerns
  • Training of newly hired receptionists
  • Contact Telephone Health Advisory Service to confirm which Physicians are oncall for FHO clinics
  • Reflect changes in patient appointments due to Physician schedules when away from their practice (vacation, etc.)
  • Assign same day appointments
  • Check schedule for reminder calls
  • Check bookings 2 to 4 weeks in advance, correcting any booking errors
  • Set guidelines on how to book/prebook appointments, as per Physicians and Nurses
  • Answering phones in a professional manner
  • Triage patient concerns
  • Schedule patient appointments
  • Greeting patients and visitors to the office
  • Communication with Physicians and medical team through messaging system and/or verbal communication
  • Call patients to remind them of scheduled CPX
  • Reschedule appointments as required
  • Inform patients of completed documents for collection
  • Photocopying as required
  • Collection of patient monies owed and provision of receipt
  • Compiling and distribution of FHO Enrollment Kits, Preventive Care forms and packages
  • Registration of new patients
  • Participate in staff coverage for FHO clinics
  • Direct and disseminate communication and information to front office team
  • Communication with Leadership Team
  • Scheduling of front office staff
  • Other duties as assigned

Salary:
$17.00-$22.71 per hour

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Tuition reimbursement

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Guelph, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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