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Appointment Coordinator

4 months ago

Langley, Canada OpenRoad Auto Group Full time

UNLIMITED POSSIBILITIES AHEAD

Position:
Appointment Coordinator

Status:
Full-Time

Dealership:
BMW/MINI Langley

Department:
Service

We believe in doing good for our customers and for ourselves.

Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives.

OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.


A Career at OpenRoad Means You'll Enjoy:

  • Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
  • Internal and external, training & development opportunities for skilldevelopment and growth
  • Be part of a collaborative, friendly and progressive workculture with an emphasis on transparency, innovation, relationship and empowerment
  • Comprehensive extended health and dental plan, tailored around Associate wellness
  • Recognition and Engagement Events

Your contribution:

  • Contacting customers in the appointment cycle to schedule appointments when due.
  • Conducting after service follow ups and documenting customer feedback.
  • Maintaining records using a computerized appointment system.
  • Other duties as assigned by the Service Manager.

What it takes to be part of our dynamic team:

  • 2 years of experience in a customer relations role, and possess well developed telephone skills.
  • Attention to detail with strong organization skills.
  • Computer skills (Microsoft Office/Excel) with ability to learn new programs.
  • Ready to work in a fast paced environment requiring multitasking, and ability to work effectively against deadlines.
  • Able to meet sales goals while maintaining high quality control standards.
  • Interpersonal skills to effectively work with other members of the Service Department.
  • Some knowledge of automotive equipment parts and accessories (CDK/ADP experience is an asset).
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US
We thank all those that have applied. Only those considered for the position will be contacted.