Floor Manager
2 weeks ago
Responsibilities include:
- Scheduling
- Hiring, training and retaining team members
- Oversee the Front of house part of the service
- Deescalating conflicts and handling customer complaints
- Maintaining a good moral throughout the team even during long and busy days
- Giving continuous feedback to the team about their performance and how to improve if necessary
- Ensuring compliance of all processes and procedures established within the company for what regards the Front of House
- Ensuring the vibe and ambiance are as per Monki standards
- Being a leader in Food Safety and Alberta Health & Safety compliance
- Ability to develop team members into leaders within the company
- Ability to operate all Front of House positions (server, support, hostess)
- Proceeds to Ordering
- Rotate and manage FOH inventory
- Communicate relevant information to colleagues and customers in a professional and friendly manner
- Participate and contribute in meetings and discussions concerning product development, company wide initiatives, and special projects
- Be able and willing to go above and beyond when the service demands it
- Contribute to Monki's goals for increasing sales and creating loyal customers
- POS, cash collection and daily settlement
Qualifications:
- You have a knowledge and passion for service
- You have a profound work ethic
- You have the ability to work independently
- You also have the ability and desire to work as a team
- You are able to motivate a team on an ongoing basis
- You can work standing for 8 hours a shift
- You possess a great attention to detail
- You understand what awareness means and possess that skill
- You are a problemsolver and dislike making repetitive mistakes
- You demonstrate the ability to multitask
- You have great communication skills
- You have a professional and friendly attitude
- ProServe certification required
Personality traits we are looking for:
- Self-Confident
- Engaging
- Organized
- Diligent
- Genuine
Bonus:
- CPR certification
- Experience with Apple products a plus
Job Type:
Full time, Salary position.
Also, please include a few words as to why you believe you are a great fit and capable for the job description.
Job Type:
Permanent
Pay:
From $42,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
Schedule:
- Day shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
Experience:
- Management: 1 year (preferred)
Work Location:
In person
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