Floor Manager

2 weeks ago


Calgary, Alberta, Canada Monki Bistro 1420 9 ave SE Full time
Monki Breakfastclub & Bistro a rustic-chic breakfastclub serving hearty brunch. Our clients love us because we love our team and work. We are very casual as a team and yet maintain the highest standards.

Responsibilities include:

  • Scheduling
  • Hiring, training and retaining team members
  • Oversee the Front of house part of the service
  • Deescalating conflicts and handling customer complaints
  • Maintaining a good moral throughout the team even during long and busy days
  • Giving continuous feedback to the team about their performance and how to improve if necessary
  • Ensuring compliance of all processes and procedures established within the company for what regards the Front of House
  • Ensuring the vibe and ambiance are as per Monki standards
  • Being a leader in Food Safety and Alberta Health & Safety compliance
  • Ability to develop team members into leaders within the company
  • Ability to operate all Front of House positions (server, support, hostess)
  • Proceeds to Ordering
  • Rotate and manage FOH inventory
  • Communicate relevant information to colleagues and customers in a professional and friendly manner
  • Participate and contribute in meetings and discussions concerning product development, company wide initiatives, and special projects
  • Be able and willing to go above and beyond when the service demands it
  • Contribute to Monki's goals for increasing sales and creating loyal customers
  • POS, cash collection and daily settlement

Qualifications:

  • You have a knowledge and passion for service
  • You have a profound work ethic
  • You have the ability to work independently
  • You also have the ability and desire to work as a team
  • You are able to motivate a team on an ongoing basis
  • You can work standing for 8 hours a shift
  • You possess a great attention to detail
  • You understand what awareness means and possess that skill
  • You are a problemsolver and dislike making repetitive mistakes
  • You demonstrate the ability to multitask
  • You have great communication skills
  • You have a professional and friendly attitude
  • ProServe certification required

Personality traits we are looking for:

  • Self-Confident
  • Engaging
  • Organized
  • Diligent
  • Genuine
If this is you, you must apply, you might just be the perfect pairing for the company

Bonus:

  • CPR certification
  • Experience with Apple products a plus

Job Type:
Full time, Salary position.

Also, please include a few words as to why you believe you are a great fit and capable for the job description.

Job Type:
Permanent

Pay:
From $42,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Paid time off

Schedule:

  • Day shift
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Experience:

  • Management: 1 year (preferred)

Work Location:
In person
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