Community Representative

1 week ago

Toronto, Ontario, Canada PocketHealth Full time
Patient Experience Representative (Wednesday - Sunday)

As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely.

Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey.

PocketHealth is a unified image management solution for over 600 hospitals and clinics across North America.

We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we're looking for passionate individuals to help make this vision a reality for millions more patients across North America.

We're looking for an independent, self-motivated, and ambitious Patient Experience Representative with a sincere passion for healthcare to help us grow and directly support patients in their care journey.

That means we're looking for an ambitious self-starter who is comfortable in a fast-paced startup environment.

Understanding how our patients interact with our platform lays a great foundation for growth into any role in the company, so this position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally.

Previous Patient Experience Reps have moved onto high-impact roles in Customer Success, UI/UX and Engineering within the company.
Ability to work Wednesday - Sunday, 9-5 EST
~ Excellent communication skills in English (verbal and written)
~1-2 years in a customer service role with communication over phone and email (mandatory)
~ Experience with or passion for healthcare would be an asset, but is not required
~ Technical Support experience considered an asset

Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
Empathetic and enjoy teaching people at all levels of technical proficiency
Communication skills in Spanish or French (verbal and written) - not required, but would be an asset

Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.

You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.

Product Vision:

Use the feedback you've gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.

You can positively impact the healthcare journey for millions of people, while building your career and developing your skills.

It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.

working remotely, our competitive salaries and benefits (stock options too), If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to .

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