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IT Asset Coordinator

3 months ago

Kitchener, Ontario, Canada Conestoga College Full time
Requisition Details

Job Title:

IT Asset Coordinator

Requisition #:

22-469R1

Campus:

Doon

Department:

IT Services

Payband:

G

Starting Rate:

$30.87

Payband Range:

$ $35.77

Posting Date:

Tuesday, January 31, 2023

Closing Date:

Tuesday, February 7, 2023 at 11:59 PM EST

Vacancy Type:

Support Staff - Full-time

Support Staff Full-time New Position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)


The IT Asset Coordinator has a critical role in the management, coordination, and organization of the technology assets for the IT Services department at Conestoga College.

The IT Asset Coordinator ensures all technology assets are identified, logged, and readily available for distribution through a wide variety of channels to the students, faculty, and staff at Conestoga College.


Responsibilities:

IT Asset Management & Coordination

  • Processes equipment requests: checks eligibility and adherence to process/policy (i.e., one device per employee, signed off by supervisor, faculty fulltime status, etc.)
  • Logs entries into an Asset Management system of all laptops, and peripheral equipment
  • Prepares and distributes outgoing laptops and related peripherals to staff and faculty, as well as for LYOD students and programs
  • Processes all returned devices, ensures retiring employees return all assigned equipment
  • Creates and utilizes spreadsheets to keep track of technology equipment and detail of each serial number (Asset Tag), location of the equipment and currently assigned user
  • Manages inventory databases including all relevant tracking information for distributed devices: inventory codes, serial numbers, service tags, etc.
  • Participates in Inventory & Asset Management system implementation project and supporting streamlined IT Asset Management and Lifecycle processes that are aligned with ITIL or ITSM best practices
  • Coordinates with IT management and various departments to ensure new hires have the proper equipment ready for use when required

Purchasing & Procurement Coordination

  • Forecasts organizational hardware needs versus supply and coordinates with Hardware and Laptop team on ordering needs
  • Identifies modifications to asset management processes, such as acquiring routine inventory with existing and new solutions
  • Develops and implements procedures and policies to ensure that the college is following IT asset deployment and replacement policies which are aligned with ITIL or ITSM best practices
  • Plans, monitors, and procures clientbased hardware assets to ensure compliance with policies and protocols
  • Develops and implements procedures to track clients' information technology assets to oversee quality control throughout their life cycles

Service Delivery Operations

  • Works with the Service Desk team to manage the ticket queue, escalating tickets, distributing issues, and following up with clients
  • Provides technical support to endusers with excellent customer service
  • Logs issues using ticketing system, escalates to Service Delivery Level 2 and Level 3 resources where applicable
  • Active Directory: assesses and corrects staff/faculty/student account issues when needed
  • Ensures adherence to business standards, best practices, and compliance
  • Participates in project planning and implementation meetings as they relate to IT Asset Management or Service Delivery Operations
  • Travel to other campuses as required

Qualifications:

  • Twoyear Diploma in an Information Technology or Electronics Engineering field of study is required
  • One year of experience working in technical service and support, service delivery or IT asset coordination and delivery is required
  • Attention to detail and adherence to defined process and procedures is critical
  • Excellent teamwork skills, capable of working effectively across a variety of IT and Business groups, across regions and roles, and able to interact effectively with all management levels
  • Previous exposure to an ITSM ticketing/task management system for a Service Delivery is an asset
  • Excellent written and verbal communication skills
  • A+, Network+, ITIL or ITSM and/or Customer Service training/certification is considered an asset
  • Advanced skills in data manipulation or automation using Excel functionality would be an asset
  • Ability to build and sustain relationships with individuals at all levels of the organization and leverage this to achieve workrelated objectives
  • Ability to switch context quickly and work on multiple streams of work concurrently
  • Proven ability to operate within crossfunctional, matrixmanaged teams
  • Ability to identify appropriate stakeholders within and beyond immediate team and work to build and maintain tight network/relationships with them
  • Selfstarter able to identify where focus is needed and bring clarity to requirements
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