![Samsung Electronics](https://contents.bebee.com/companies/ca/samsung-electronics/avatar-j587v.png)
Specialist, Returns and Exchange
1 week ago
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in have a ton of fun.
Our Perks:
- Hybrid Working Environment
- Competitive Salary and Performance based incentive plan for all levels
- Employer paid Medical and Dental coverage from day one
- Group RRSP plan that helps you save for the future
- Fantastic employee discount on all Samsung products
- Free onsite gym to get your sweat on
- Subsidized Cafeteria; including free Starbucks coffee/latte machine
- Tuition Reimbursement to keep you learning/Access of Samsung U for
- Employee Referral program
The individual is responsible to carry out the mission, vision, core values, critical success factors, objectives, performance measures, targets and improvement direction of the Returns KPI under the direction of the Service Director, SECA, HQ and NAHQ.
in order for the Returns and Exchange Manager to gain a better understanding of why products are returned. Develop and implement programs and processes that ensure a consistent decrease in returns levels.
Maintain and manage return database and assist improving SECA current and future return reduction initiatives
Maintain and manage Exchange, Refund, Compensation database and assist improving Exchange and Refund process.
Role and Responsibilities
- Manage usage of return reason code for Commercial and Technical Return
- Regularly analyze the return data included commercial return, generating daily/weekly/monthly reports.
- Manage return inspection & GR process at Return 3rd party Company and the input data.
- Identify improvement in the return process
- Analyze returns data and prepare top quality issues and returns statistics by division/product/ dealer
- Monitor Return Inspection and audit GR data from the Return Depot.
- Conduct training and updating Return Depot on any changes to GRMS return inspection codes
- Verify product return claim through system on a daily basis.
- Working and assisting MIS / NAHQ in developing processes for GERP / EP system improvements in order to meet PR / return submission deadlines.
- Verify Return request from Dealer and create RMA number in system
- Provide KPI analytical information to improve service quality based on "Returns" date from HQ, NAHQ, and the SECA Service Organization.
- Create & maintain BI queries used for various fields of the "Product Returns" evaluations.
- Online Return Partner Portal Administration and Management, training and approving new dealer accounts. Assuring user friendly process for Business Partners to submit RA requests
- Audit service return carrier performance in maintaining standardoperatingprocedure "SOP" requirements
- Audit, verify and create RDO for Technical Returns required for Service Carrier pickups
- Managing Open RMA KPI, implement resolutions that are not in place to prevent outstanding RAs
- Return Depot management ensuring they are compliance following SECA and HQ policy guidelines
- Management of technical nonsellable aging ensuring weekly salvager billing and accuracy
- PIC for Service and Quality Control system plants and storage locations, auditing inventory accuracy, inventory movement and billing, database record keeping
- Analysis Technical / Service Return and improve recovering costs which will positive impact SECA P/L.
- PIC for return capturing, root cause analysis and database record keeping sent by Return Depots regarding accounts under No Return Agreements.
- Maintain Ad-Hoc "product return" queries.
- Participate and assist Return and Exchange Manager with customer meetings, presentations and return programs implemented
- Assist with Daily Calibration / Performance calls and coaching of 3rd Party Vendors ( EnR Team) ensuring they are meeting exceptional customer service quality and daily ticket execution targets
- Managing performance using Verint and Scores website tools
- EnR call scripts creations and communication corrections
- Drive down the "Product Exchange and Refund" analysis which can be used by Division Head, Service Management and Staff.
- Maintain Ad-Hoc "product exchange and refund" queries created on demand.
- Audit, validate, evaluate and process all incoming S.A.W and return request within desired TAT
- Update and manage master database for each exchange processed while maintaini
-
Ms Exchange Systems Specialist
1 week ago
Mississauga, Ontario, Canada City of Mississauga Full timeReq ID: 23763Vacancy Type: TemporaryNumber of Positions: 1Closing Date: 08/18/2023Job Summary:Duties and Responsibilities: Manage the administration of onpremise Exchange 2016 and Exchange Online with M36 Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange Perform administrative activities in Cisco Mail gateway...
-
Returns & Reverse Logistics Manager
1 week ago
Mississauga, Ontario, Canada NewAge Products Inc Full timeHeadquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is...
-
Warehouse and Merchandising Specialist
1 week ago
Mississauga, Ontario, Canada Action Car and Truck Accessories Full timeAction Car and Truck Accessories is Canada's only national car and truck accessory retailer and distributor to both the private and industry sectors. With our head office in Moncton, New Brunswick, we have 42 stores and 3 distribution centres across the country. We are currently seeking a Warehouse and Merchandising Specialist to join our Mississauga...
-
Tax Specialist
2 months ago
Mississauga, Ontario, Canada Recruiting in Motion Full timeAbout Our ClientOur client, located in Mississauga, is hiring a Tax Specialist for a permanent position and will report to the Controller.The Tax Specialist will oversee Canadian tax compliance, audits, and strategic tax projects, you will also collaborate with legal counsel.ResponsibilitiesEnsure compliance with Canadian tax legislation, including...
-
Marketing Specialist
1 month ago
Mississauga, Ontario, Canada Ignite Talent Solutions Full timeMarketing SpecialistJob descriptionOur Client is an exciting rapidly growing Canadian business with interests in the Professional Services space. They are currently in search of a creative, strategic, and enthusiastic Marketing Specialist to join their team and take them to the next levelYour new roleThis new role will be responsible for developing and...
-
Marketing Specialist
3 weeks ago
Mississauga, Ontario, Canada Ignite Talent Solutions Full timeMarketing SpecialistJob descriptionOur Client is an exciting rapidly growing Canadian business with interests in the Professional Services space. They are currently in search of a creative, strategic, and enthusiastic Marketing Specialist to join their team and take them to the next levelYour new roleThis new role will be responsible for developing and...
-
Partner Specialist
1 week ago
Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full timeApply locations Mississauga time type Full time posted on Posted 2 Days Ago job requisition id R103140 Get started on an exciting career at Element We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. We are looking for a Client Success Specialist (FPS Partner) to...
-
Mississauga, Ontario, Canada Altis Recruitment Full timeOur client in the automotive industry is looking for a Bilingual Financial Customer Service Specialist to handle outstanding Lease Return invoices. You'll be reaching out to customers to retrieve payments and guarantee a great customer experience.Job Type:- Permanent- HybridLocation:- Missi
-
Parts Specialist
1 week ago
Mississauga, Ontario, Canada Strongco Full timeProvince: OntarioBranch: MississaugaEmployment Type: Full TimeNumber of Positions:2SUMMARYThe Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.DUTIES AND RESPONSIBILITIES Prompt and accurate processing of parts orders;...
-
Customer Account Specialist, Personal Care
1 week ago
Mississauga, Ontario, Canada PLZ Corp Full timePLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people. Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the support you need to create the career you want, through engagement, equity and...
-
Esg Specialist
1 week ago
Mississauga, Ontario, Canada Symcor Inc. Full timeAbout SymcorSymcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for...
-
Partner Specialist
1 week ago
Mississauga, Ontario, Canada Arrow Electronics, Inc. Full timePosition:Partner SpecialistAre you someone who enjoys being the liaison between your company and suppliers/ customers? Do you like to work with upper management but can switch at a moment's notice and be customer facing? Are you also wanting to be a part of a Fortune 500 company? Look no further than joining Arrow as a Partner Specialist todayWhat You'll Be...
-
Retail Money Desk Operations Specialist
1 week ago
Mississauga, Ontario, Canada Thamor Jewels Collection Full timeThamor Jewels Corporation107A Dundas St E, Mississauga, ON L5A 1W7, CanadaJob Title: Retail Money Desk Operations SpecialistResponsibilities: Provide enthusiastic and customercentric service to walkin customers. Execute currency exchange transactions accurately and stay informed about market trends. Facilitate international money transfers, explaining...
-
Field Support Specialist
1 week ago
Mississauga, Ontario, Canada Stackitrecruitment Full timeOur client in Mississauga is looking for an IT Support Specialist to join their team for a 1-year contract opportunity Our client is a small Managed Services Provider (MSP) based in Mississauga, servicing clients across the Greater Toronto Area. In this 1 – year contract role, you will be a designated point person for IT operations. Your role entails...
-
Internship: Opex Specialist
1 week ago
Mississauga, Ontario, Canada Eaton Full timeWhat you'll do:Eaton Industries (Canada) Company located in Mississauga, Ontario has an opening for a 4-month OpEx Specialist Intern at our Mississauga, ON Satellite facility.Primary Function:The OpEx Specialist at Canada Satellite, reporting to the Operational Excellence Manager, plays a pivotal role in enhancing manufacturing processes. Their...
-
Tax Specialist
1 week ago
Mississauga, Ontario, Canada Bevertec Full timeJob Title: Tax SpecialistLocation: Mississauga, ONEmployment Type:Full-time PermanentWorkplace type:On-sitePosition SummaryOur client, a Canadian manufacturing company has an exciting opportunity for a Tax Specialist. Reporting to their Controller, the successful candidate will be responsible for technical analysis in all areas of tax, with a focus on...
-
Front Line Reliability Specialist
1 week ago
Mississauga, Ontario, Canada HF Sinclair Full timeBasic Function:Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a Front Line Reliability Specialist. Reporting to the Team Leader of Reliability, the Reliability Specialist will be directly involved in daily proactive monitoring and troubleshooting of assets in multi-disciplinary environment, supporting breakdown maintenance activity...
-
Client Success Specialist
1 week ago
Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full timeClient Success Specialist (FPS Partner) page is loaded Client Success Specialist (FPS Partner) Apply locations Mississauga time type Full time posted on Posted 2 Days Ago job requisition id R103140 Get started on an exciting career at Element Element employees make a difference in the lives of others every day. We are re-defining the fleet management...
-
Client Services and Logistics Specialist
1 week ago
Mississauga, Ontario, Canada Pure Lush Designs and Co Full timeClient Services & Logistics SpecialistAt Pure Lush Designs and Co, we truly believe in the power of people - they are at the heart of our business, with humble beginnings, we have a small team of entrepreneurial spirits whose energy has transformed to a growing group of dreamers + doers. Without our talented team, our success wouldn't be possible. We are...
-
Business Development Specialist
1 week ago
Mississauga, Ontario, Canada Mimecast Limited Full timeBusiness Development Representative - Canada page is loaded Business Development Representative - Canada Apply locations Canada – Ontario - Mississauga time type Full time posted on Posted 2 Days Ago job requisition id R4534 We are hiring in the Mississauga/Toronto area Our Sales teams don't take no for an answer. We are looking for energetic Business...