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Field Support Specialist
1 week ago
Our client is a small Managed Services Provider (MSP) based in Mississauga, servicing clients across the Greater Toronto Area.
In this 1 – year contract role, you will be a designated point person for IT operations.Your role entails comprehensive oversight of Level 1 and Level 2 IT support services, ensuring prompt and effective resolution of user inquiries and technical issues.
Moreover, you'll play a pivotal role in addressing any technical challenges that arise at client locations, providing on-site support and troubleshooting as needed.
This multifaceted position demands a proactive approach, as you'll be instrumental in driving efficient IT solutions to the clients.Contract Length: 1 Year
This role is mostly remote, with occasional on-site visits to clients across the Greater Toronto Area (GTA) as needed
Working Hours:
8 am to 6 pm, Monday to Friday
Must have a reliable vehicle and valid G driver's license to travel to client sites.
Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software including Microsoft's core business applications
Technical services and support at the network level: Deep working knowledge of operating systems - Windows, Mac, and Linux
Support services for Microsoft-related technologies: Windows Server, Exchange, SharePoint, etc.
Administration of Office 365:
User administration, identity, access 365 license administration Office 365 policy compliance, configuration
Understanding of cybersecurity principles, methodologies, and best practices.
2+ years of experience in IT support, with proven technical, analytical, and problem-solving skills
~ Experience working in a managed IT services environment is an asset
~ An in-depth knowledge of concepts relating to Active Directory, Servers, Windows, Firewalls, Hardware troubleshooting, and Cyber Security.
~ Valid driver's license & ability to travel across GTA to visit clients
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