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Supervisor Member Experience

3 months ago


Grande Prairie, Canada Servus Credit Union Full time

Your Chance to Join Us:

Servus is on the lookout for Mobile Supervisor Member Experience(s) to join our awesome team. At Servus Credit Union, we're all about making our members feel good about their finances and building strong communities. We're proud to be recognized as one of Canada's Best Managed Companies and a top bank in Canada. If you're a driven individual, we want you on our team

Role Overview:

As a Mobile Supervisor Member Experience, you'll be reporting to the District Manager and leading a team of Member Service Representatives. Your main goal will be to guide the team in identifying members' needs and offering them the right financial products and services. From preparing documents for member meetings to processing daily transactions, you'll play a key role in ensuring our members' financial well-being.

  • Motivating and coaching employees to help members achieve financial fitness
  • Pursuing new business opportunities proactively
  • Adhering to security procedures and guidelines
  • Providing support and training for performance improvement
  • Guiding members on suitable products/services and referrals
  • Handling various banking transactions accurately
  • Adapting quickly to different environments and teams

Requirements:

To be eligible, you should have a minimum of 4 years of retail banking/customer service experience and a high school diploma. While not mandatory, having a background in Finance or related studies is a plus. Servus is all about continuous learning and improvement, so we offer training and support to help you succeed in this role.

Benefits we offer:

  • Training & Development Opportunities
  • Career Advancement Potential
  • Flexible work options
  • Competitive Compensation with performance-based pay
  • Meaningful work contributing to individual and corporate goals
  • Employee volunteer program for giving back

Working for Servus comes with excellent perks, including health benefits, retirement programs, and more. But being part of Servus means more than just a job - it's about being a member of our credit union family with additional advantages.

Next Steps:

If you're shortlisted, we'll reach out to you for an interview. If you need any accommodations during the hiring process, just let us know. Join us at Servus where we welcome diversity and unique perspectives. Your journey to financial fitness starts here