Customer Service Agent, Financing

2 weeks ago

Montreal, Quebec, Canada National Bank of Canada Full time

Attendance
On-Site

Job Number
17721

Status:
Permanent
State
Québec

Country
Canada

Schedule:
Full-Time
Posting date
21-Jul-2023

Location:

Montreal, Quebec
Area of Interest: Advisory services, Call centresAs a Customer Service Agent for our call centres, you'll support our clients with their financing needs including personal loans, lines of credit and mortgages.

You'll have a positive impact on clients with your listening and advisory skills.

Your compensation
The salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.

Your role

  • Take calls from clients
  • Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)
  • Listen to clients' needs and offer personalized solutions
  • Refer clients with specialized needs to the correct sector
Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.

Your team
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.

Learning and development
You'll start with a training program lasting 6 to 8 weeks.

Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.


We encourage our employees' development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.


Prerequisites

  • High school diploma
  • Customer service experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
- #sacF
Languages:

English

French

  • Serving clients who speak a language other than French regularly
    Skills:
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    Accountability

Client-focused

Detail-oriented

Diversity & Inclusion

Driving Results

Emotional Intelligence

Empathy

Initiative

KYC Verification

Learning Agility

Proposal Generation

Resiliency

Stress Management

Teamwork

Your benefits:

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  • In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic
  • These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

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