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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a customer service agent in disputes at National Bank, you will play a crucial role in guiding clients through the dispute process, ensuring their financial interests are protected and preventing potential fraud.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide clients through the dispute...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a customer service agent in disputes at National Bank, you will play a crucial role in guiding clients through the dispute process, ensuring their financial interests are protected and preventing potential fraud.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide clients through the dispute...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a Customer Service Agent in Disputes at National Bank, you will play a critical role in ensuring the satisfaction of our clients by resolving disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and concerns regarding disputed transactionsGuide customers through the dispute resolution process, providing...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionRole Summary:We are seeking a highly skilled and customer-focused Customer Service Agent in Disputes to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and resolve disputes...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionRole Summary:We are seeking a highly skilled and customer-focused Customer Service Agent in Disputes to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and resolve disputes...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent in Disputes to join our team at National Bank. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, preventing fraud, and protecting their financial interests.Key ResponsibilitiesRespond to calls from...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent in Disputes to join our team at National Bank. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, preventing fraud, and protecting their financial interests.Key ResponsibilitiesRespond to calls from...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent in Disputes to join our team at National Bank. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, preventing fraud, and protecting their financial interests.Key ResponsibilitiesRespond to calls from...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent in Disputes to join our team at National Bank. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, preventing fraud, and protecting their financial interests.Key ResponsibilitiesRespond to calls from...
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Montreal, Quebec, Canada National Bank Full timeDispute Resolution SpecialistAt National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide...
Customer Service Agent in disputes
3 months ago
Job Title: Customer Service Agent in Disputes
Company: Dynamic Bank
As a customer service agent in disputes, you will handle calls from customers seeking to dispute transactions on their accounts. Your main responsibility will be to assist clients throughout the dispute process, playing a crucial role in preventing fraud and safeguarding their financial interests.
- Respond to customer calls regarding transaction disputes
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance during disputes
- Build trust-based relationships with customers, colleagues, and partners
- Refer clients to specialized colleagues for specific needs
Your Team: In the fraud prevention and detection department, you will be part of a dynamic team of 22 colleagues and report to the section director. Our team is distinguished by its curiosity and commitment to our mission of positively impacting people's lives through fraud prevention and dispute resolution.
Your Training and Development: You will undergo a comprehensive training program lasting approximately 6 weeks, combining classroom and on-the-job training. Opportunities for career advancement, promotions, sectoral evolution, and more are within reach.
Prerequisite:
- High school diploma
- Previous experience in customer service or consulting
- Ability to assist clients and make sound decisions
Your Benefits: In addition to a competitive salary, you will have access to a wide range of flexible benefits focused on promoting your well-being and that of your family, such as health and wellness programs, group insurance, pension plans, and more.
Career Growth: Various career advancement opportunities, internal mobility, and development scenarios are available within the organization.
At Dynamic Bank, we prioritize our employees' well-being and aim to create a positive work environment with modern collaboration tools. Employee feedback is highly valued, and inclusivity is at the core of our organizational values.
Join Us: If you are passionate about making a difference and are looking to grow your career in a supportive environment, apply to join our team
