Customer Service Agent

1 week ago

Montreal, Quebec, Canada National Bank Full time
Attendance On-Site Job Number 15801

Category Support Status:
Permanent City Montréal State Quebec Type of

Contract Permanent Country Canada Schedule:

Full-Time Full Time / Part Time? Full-Time Posting date 01-May-2024 Location: , Area of Interest: Advisory services, Call centres As a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions.

You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Your compensationThe salary starts at $21.50/hour with two salary increases projected in the first year. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.
Your role in Montreal

  • Answer client calls
  • Listen to clients' needs and offer personalized solutions.
  • Help clients use our banking applications
  • Advise and offer transaction or credit solutions
  • Refer clients with specialized needs to your colleagues
  • Collaborate and share knowledge with your colleaguesThe Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.
Your teamWe offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth.
Learning and developmentYou will begin with a eight to nine-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues.
Your on-the-job training will focus on learning how to help clients over the phone.

You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more.

We offer many career opportunities and encourage internal mobility.
Prerequisites

  • High school diploma
  • Customer service experience
  • Promote the values of partnership, empowerment and agility
  • Eagerness to develop your skills #CCSM#sac

Bm Languages:

Language: FrenchLanguage: English Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Skills Press space or enter keys to toggle section visibility Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Multitasking Resiliency Stress Management Teamwork Your benefits Press space or enter keys to toggle section visibility In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinic These are a few of the benefits available to you.

We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

Press space or enter keys to toggle section visibility We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada Boutique 1861 Full time

    Company DescriptionFounded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation), an online store and more than 80 passionate...

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada Fuze Logistics Services Inc Full time

    **Customer Service Agent (Ocean Import/Export) - **Montreal Office**Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.**Job Summary**:- Submit bill of lading instructions to...

  • Customer Service Agent in disputes

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests. Your remu

  • Customer Service Agent in disputes

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    Job Title: Customer Service Agent in Disputes Company: Dynamic Bank As a customer service agent in disputes, you will handle calls from customers seeking to dispute transactions on their accounts. Your main responsibility will be to assist clients throughout the dispute process, playing a crucial role in preventing fraud and safeguarding their financial...

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada National Bank of Canada Full time

    Youtube VideoAs a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.Your compensationThe salary starts at $21.50/hour with two salary increases...

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada Vision Group Full time

    Schedule: Monday to Friday from 8 am to 4 pm. Eye Health MD (a partner of Vision Group) is a specialty eye clinic offering advanced eye care services and cutting-edge technology. It is a leader in its industry, providing world-class eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious eye conditions...

  • customer service agent

    1 week ago

    Montreal, Quebec, Canada LCI Education Full time

    Job Description As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the...

  • customer service agent

    1 week ago

    Montreal, Quebec, Canada LCI Education Full time

    As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up with the members of the admissions team. ...

  • Customer service agent in disputes

    1 week ago

    Montreal, Quebec, Canada EightSix Network Inc Full time

    Part Time / Full Time Attendance On-Site Job Number 20573 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 10-Apr-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres As a customer service agent in disputes, you will...

  • Agent, Customer Services

    1 week ago

    Montreal, Quebec, Canada American Airlines Full time

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU)Additional Locations: NoneRequisition ID: 56783Intro:Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle...

  • Customer Service and Experience Agent

    3 weeks ago

    Montreal, Quebec, Canada DeSerres (head office) Full time

    Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team.What we offer:· 36-hour work week ;· 3 weeks vacation after 1 year of service ;· 5 days flexible leave;· Summer hours;· Group insurance paid partly by employer;· REED/RPDB;· Hybrid work (3 days a week face-to-face);·...

  • Customer Service and Experience Agent

    2 months ago

    Montreal, Quebec, Canada DeSerres (head office) Full time

    Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team.What we offer:· 36-hour work week ;· 3 weeks vacation after 1 year of service ;· 5 days flexible leave;· Summer hours;· Group insurance paid partly by employer;· REED/RPDB;· Hybrid work (3 days a week face-to-face);·...

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    Attendance On-Site Job Number 15801 Category Support Status: Permanent City Montréal State Québec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 01-May-2024 Location: , Area of Interest: Advisory services, Call centres As a Customer Service Agent for our Montréal's call centres, you'll support...

  • Customer Service Agent, Financing

    1 week ago

    Montreal, Quebec, Canada National Bank of Canada Full time

    As a Customer Service Agent for our call centres, you'll support our clients with their financing needs including personal loans, lines of credit and mortgages. You'll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.Your job Take...

  • Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Call centres As a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your compensation The salary...

  • Customer Service Agent in disputes

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    As a customer service agent in disputes, you will answer calls from customers wishing to dispute transactions on their account. Your main mission will be to guide our clients through the dispute process, thus playing a key role in preventing fraud and protecting their financial interests.Your remunerationThe salary starts at $23.75 per hour and we offer a...

  • Customer Cage Agent

    1 week ago

    Montreal, Quebec, Canada Foodtastic Full time

    **About the Company**Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. In the last four years, we have increased system sales from less than $50mm to over $700mm. Our current portfolio of 23 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf and Rôtisseries Benny.**Customer Care...

  • Collection Customer Service Agent

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you'll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people's lives. You'll have a positive impact on clients with your listening skills and your empathy.Your compensationThe sa

  • Customer Service Agent, Financing

    1 week ago

    Montreal, Quebec, Canada National Bank of Canada Full time

    As a Customer Service Agent for our call centres, you'll support our clients with their financing needs including personal loans, lines of credit and mortgages. You'll have a positive impact on clients with your listening and advisory skills.Your compensationThe salary starts at $23.50/hour. We also offer a program to reimburse tuition fees.Your role Take...

  • Customer Service Agent in disputes

    1 week ago

    Montreal, Quebec, Canada National Bank Full time

    Attendance On-Site Job Number 20573 Category Support Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 10-Apr-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres As a customer service agent in disputes, you will answer calls from...