Coordinator, Events and Design

1 week ago

Mississauga, Ontario, Canada University of Toronto Full time

Date Posted:05/30/2023

Req ID: 31570

Faculty/Division:
UofT Mississauga

Department:

UTM:
Tech. Resource Centre

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:


U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.


Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care.

We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery.

We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.


This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation.

We're thrilled to welcome those who want to learn more about us and to be part of what we do.


Your opportunity:


I&ITS is a high-volume service delivery operation, processing over 15,000 incident, change, and service requests annually, and is the primary support for the teaching, learning, and research mission at UTM.

As the Coordinator, Event and Design, you will join the Classroom Technology team responsible for ensuring the success of day-to-day event operations and project initiatives to support students, faculty, and staff, focusing on providing the highest customer service level.

Under the Manager, Event and Classroom Experience direction, the incumbent will support and operate all event services.

They will also act as a technical consultant to generate system descriptions, flow diagrams, and equipment lists to create audiovisual systems, including the specification, operating, AV system designs, installation and maintenance of classroom/meeting room technology.

The incumbent will coordinate event activities by providing expert technical support to the Classroom Technology team.

They will also design and integrate high-quality AV systems that meet budgets and project timelines and coordinate operational and project-related activities to complete all assigned tasks successfully, which includes, but is not limited to:

  • Coordinating technical support and AV equipment required for events, broadcasts, conferences and so on.
  • Interact with clients and Manager, Event and Classroom Experience to determine exact systems requirements, preliminary budgets, define systems capabilities.
  • Provide all required drawings and detailed design documentation required for successful implementation.
  • To set up, test and commission systems onsite to meet the required standards for events and projects.


The incumbent will also develop training and educational materials to support our knowledge base and client resources and ensure timely response and resolution to client requests.


Your responsibilities will include:

  • Planning and implementing workflow for a group
  • Creating complex and technical documentation and user support guides
  • Coordinating the booking and delivery of classroom audiovisual equipment with contacts
  • Liaising with technical specialists to resolve enduser issues
  • Planning and implementing components of IT related projects
  • Performing technical processes that require great precision and attention to many details
  • Conducting needs assessments to determine enduser technical requirements
  • Developing and editing standard operating procedures for IT services

Essential Qualifications:

  • Bachelor's Degree or acceptable combination of equivalent experience.
  • Minimum four years' experience with audio visual and multimedia technologies, with a focus on classroom technology and event services.
  • Minimum oneyear experience coordinating the activities of and providing direction to a team of staff performing similar functions, including assisting in solving complex problems and providing daytoday work coordination, scheduling and prioritization.
  • Demonstrated experience operationalizing and monitoring enterprise services using dashboards, departmental tools, and alerts required (Classnet, Zoom, or equivalent monitoring tools)
  • Demonstrated experience with implementing service improvements based on KPIs and metrics using industry standard ITSM tools (ServiceNow, Cherwell, Zenddesk)
  • Indepth knowledge of a wide range of audiovisual and computer software and hardware, focusing on classroom and event techn

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