Sales Coordinator

1 week ago

Toronto, Ontario, Canada Sonesta Full time

Job Description Summary

Work Environment

  • Must be able work in a fastpaced environment.
  • Most work tasks are performed indoors.

Physical Demands

  • The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
  • The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
  • The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

Expected Hours of Work

  • Office Hours
  • Monday to Friday
  • Must be flexible to work variable shifts if required.

Education and Experience

  • Bachelor's degree or Diploma in sale/marketing or related field preferred.
  • 3+ years of progressive experience in a hospitality or hotel Sales and Marketing setting.
  • Experience working with major hospitality brands.

Principle duties and responsibilities (Essential Functions) include:

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
  • Communicate operational problems that impact the effectiveness of hotels sales performance.
  • Coordinate with other hotellevel departments to facilitate services agreed upon by the Sales Office and prospective clients.
  • Perform other duties as assigned.
  • Supporting the hotel sales manager in researching competitors
  • Coordinate with the sales and marketing team to execute events or conferences
  • Gather and assemble sales collateral to send to prospects.
  • Understand customers and build company loyalty
  • Supporting and coordinating the rooms only group bookings
  • Giving potential customers tours of the facilities
  • Presenting information about service options, including renting sound equipment podiums, tables, chairs and linens
  • Event planning assistance
  • Liaising between thirdparty service providers and other hotel departments
  • Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations.
  • Provide telephone and message support for the department and respond to inquiries in a timely, clear and pleasant manner.
  • Exercise decision making skills to direct requests both internal and external.
  • Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
  • Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
  • Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
  • Handle reservations for VIP guests and clients.
  • Ensure that all arrangements, including upgrades and amenities, are handled properly.
  • Coordinate with other departments through verbal and written instructions.
  • Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
  • Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
  • Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
  • Complete additional projects as assigned.
  • Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
  • Assists sales, catering and accounting team with scheduling, collecting and ensuring accurate and on time delivery of group deposits.
  • Prepares detailed and quality Group Resumes and internally distributes to all necessary departments in an effort to proactively and appropriately convey pertinent group information to team.

Qualifications and Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problemsolving skills.
  • Excellent social media and marketing skills
  • Strong supervisory and leadership skills.
  • Ability to prioritize and organize work assignments.
  • Extensive knowledge of hotel and hospitality industry.
  • Delphi and Opera PMS experience a plus.
  • Proficient with Microsoft Office Suite or related software.

Additional Job Information/Anticipated***
Pay Range


We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission
:_To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality__.

_

We will achieve our mission by being passionate about exceeding expe

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