Desktop Support Technician
1 week ago
About Us:
DASCH is a non-profit organization established in 1974 dedicated to exploring and meeting the residential, day program, respite and foster care needs of youth and adults.
Our residential program consists of over 50 homes, our day services program consists of two day programs and our educational program called DASCHWorks supports people in finding and maintaining meaningful employment.
People can participate in personalized social, educational, vocational and recreational services that provide learning opportunities and greater independence. Learn more about our services atPosition Summary
Under the direction of the Director of IT within the Informational Technology Department, the responsibilities of the Desktop Support Technician include providing administrative and clerical support to all departments within DASCH.
Work Hours:
- Full Time
- Monday to Friday
Salary:
- DASCH offers a competitive compensation package
Employer-Paid Benefits:
- Extended health care
- Dental care
- Vision care
- Life coverage
- Maternity and parental leave topups
- Employee and Family Assistance Program
Additional Benefits:
- 4 weeks' vacation after first year of service, available to use as accrued.
- 6 Personal days
- Disability coverage
- Registered Pension Plan with 5% employermatched contributions
- Optional RRSP and TFSA plans
- Paid mileage
- Extensive employerpaid training
Role & Responsibilities
- Track and document information related to our internal systems to remain up to date of ongoing on our system
- Process documentation and prepare reports relating to IT to provide to leadership for review and analyzing
- Coordinate IT projects such as new technological roll outs as required
- Administer user accounts for all staff as updates and changes are needed
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate
- Set up and configure desktop computers, peripherals and accounts assigning security level
- Install software and install and repair hardware and peripherals to maintain DASCH technological devices
- Act consistently in the workplace according to basic values of honesty and openness
- Occasional travel to DASCH homes and Day Programs as required for review or set up of technological devices
- Other IT administrative duties as required
Skills & Qualifications
- Graduate of a Certified IT/Technical Training Program and/or related work experience (current Microsoft Certificates preferred)
- MS Office 365 experience
- Extensive knowledge of PC configuration and a Microsoft networking environment
- Good understanding DSL, VPN, Vlans and Routers
- Extensive knowledge of the TCP/IP suite of protocols
- Understanding of virtualization technologies from VMware and Microsoft
- Familiar with Android and iPhone iOS
- Excellent verbal and written communications skills are necessary
- Must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail
- Must be selfmotivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
- Relevant valid industry certifications are an asset
- Possess a valid, Manitoba Class 5 Driver's License, with access to a vehicle
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