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Franchise Field Consultant

3 months ago

Laval, Quebec, Canada Kumon Canada, Inc. Full time

Term: Fixed 12-month Contract with possible extension

Office Location: Laval, QC

Reports To: Interim Montreal Branch Manager

At Kumon, we believe in the growth and development of students in elementary to high school focusing on Math and Reading education. The right candidate must have a learning mindset and be passionate about education.

This is a great opportunity for a candidate that lives near Lavel but can travel to Kumon Centre within the Monreal area and Ottawa, ON. Kumon offers a Hybrid work schedule for this role the candidate will be required to travel 1 day per week to our office location in Lavel.

Do you love being on the Road and would consider yourself a Road Warrior? This role requires the successful candidate the ability to travel extensively both locally and regionally.

Role Summar y:

As the Field Consultant you would support a territory of Kumon Centres. Provide appropriate consultation to new and existing franchisees while promoting the development of their Centres. Partner with franchisees to achieve Centre goals relating to student enrollment, retention, student achievement, market penetration, and profitability.

Job Responsibilities:

  • Assist new franchisees with all aspects of the new Centre opening process within predetermined timelines.
  • Perform franchise visits/franchise service calls on a regular basis. Inspect and support franchisees to verify compliance with company standards for instructional quality, operational and financial key measurements, brand appeal, general maintenance, and safety.
  • Thorough individual and collective operational analysis of assigned Centres.
  • Build relationships with franchisees in order to initiate corrective actions to rectify problems. Utilize support resources to maximize performance, and deliver targeted results.
  • Identify areas for improved performance to ensure Centres achiever exceed company benchmarks for performance.
  • Utilize company provided efficiency tools to effectively perform your role.
  • Monitor franchisee performance and effect operational changes to achieve branch goals. Develop and implement short- and long-term business plans that promote strategic enrollment and profit growth. Assess regional market conditions to ensure competitiveness, and build branch awareness.
  • Evaluate local competition and create branch level strategies for franchisees to maintain a competitive edge.
  • Consistently monitor branch and Centre level performance for trends, outliers and best practices.

Qualifications, Skills and Experience Requirements:

  • Minimum of Bachelor's degree from a post-secondary institution
  • Excellent communication in both French & English.
  • 3‐5 years working experience in similar role or in education, b2b account management or extensive customer service experience.
  • Multi‐unit service management experience is an asset.
  • P&L responsibility preferred.
  • Strong time management and prioritization skills
  • Proficiency in working with Microsoft Office programs (i.e. Outlook, Word, Excel, PowerPoint)

Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.

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