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Team Leader, National Casualty Bodily Injury Claims
3 months ago
ID :
6789
Category :
Claims
Brand :
Definity
Regular/Temporary :
Regular
Fulltime/Parttime :
Full Time
Location :
Montreal, Canada
Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
Specific Responsibilities:
- Effectively Leading a team of Casualty Adjusters.
- Facilitating weekly Team Huddles and one on one meetings with team members.
- Effectively analyzing, developing and implementing efficient claims processes, procedures and methods to assist with improved processes and results.
- Providing guidance, onthejob training, technical instructions and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
- Providing ongoing performance feedback and designing development plans when needed.
- Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
- Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
- Initiating interviews for vacancies within the unit and making recommendations for new hires.
Personal Characteristics:
- Lead Change.
- Effective engagement Leadership. Lead by example.
- Professional, friendly and courteous in all interactions, whether with customers or coworkers.
- Perform well in a busy operation and remain calm under pressure.
- Team player adaptable to a continuous changing environment.
- Strong written, verbal, and presentation communication skills.
Qualifications:
- Prior proven record of Leadership a significant asset.
- Minimum of 5 years' experience in bodily injury / casualty litigation claims.
- Strong technical skills in bodily injury and general liability claims and ability to handle technical issues within the team.
- Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
- Experience with the performance management process.
- University degree in any discipline
or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration)
or the CIP designation.
Go ahead and expect a lot — you deserve it, and we've got it:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with companymatched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
