Front Desk Agent

2 weeks ago

Huntsville, Ontario, Canada Home 2 Suites by Hilton Huntsville Ontario Canada Full time

URGENT REQUIREMENT

Home 2 Suites, Huntsville is looking for a Hotel
Front Desk to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Joining :
Immediately

2 Shifts - Morning and Evening

Address :
Home2 Huntsville, 159 Howland Drive Huntsville Ontario Canada


We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in.

You should have a pleasant and professional disposition with guests and other hotel staff.


To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.


Hotel Front Desk Responsibilities:

  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during checkin.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Hotel Front Desk Requirements:

  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Wellpresented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
  • Welcome and greet guests
  • Answer and direct incoming calls
  • Make and confirm reservations for guests
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both inperson and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the checkout process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  • High school diploma or equivalent
  • Guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems

  • Numeracy skills
  • Administrative skills

Key Competencies and Qualities

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Teamwork
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

Job Types:
Full-time, Part-time

Pay:
$17.32-$22.50 per hour

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