Application Support Analyst I
1 week ago
If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job DetailsApplication Support Analyst I
We are constantly looking to add to our core talent.
If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
JOB SUMMARY
ESSENTIAL DUTIES
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
- Receives and resolves routine customer support calls involving system software, hardware and/or operating system problems, maintenance and general inquiries.
- Documents all support calls in the helpdesk ticketing system in a timely and accurate manner.
- Follow established procedures in resolving end user problems.
- Troubleshoots production issues.
- Independently runs routine scripts to fix data problems.
- Writes moderately complex queries to support customer requests for information about their data.
- Escalates and hands off to other areas/teams appropriately.
- Oncall responsibilities will exist with a rotation on a weekly basis.
EDUCATION
Diploma or certificate in a Computer Systems related field required. Ideally 1+ years equivalent practical experience in a customer or technical support environment or in software development.
SKILLS
- Strong written and verbal communication and listening skills
- Detailoriented, strong analytical ability, exceptional troubleshooting skills
- SQL experience required
- Basic PL/SQL and UNIX/Linux experience preferred
- Basic programming skills
- Java
- XML
- Experience with LUA programming language desirable, but not required.
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