Application Support Analyst I

1 week ago


Remote, Canada Haemonetics Corp. Full time
We are constantly looking to add to our core talent.

If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Application Support Analyst I

We are constantly looking to add to our core talent.

If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.


JOB SUMMARY

ESSENTIAL DUTIES


The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.


  • Receives and resolves routine customer support calls involving system software, hardware and/or operating system problems, maintenance and general inquiries.
  • Documents all support calls in the helpdesk ticketing system in a timely and accurate manner.
  • Follow established procedures in resolving end user problems.
  • Troubleshoots production issues.
  • Independently runs routine scripts to fix data problems.
  • Writes moderately complex queries to support customer requests for information about their data.
  • Escalates and hands off to other areas/teams appropriately.
  • Oncall responsibilities will exist with a rotation on a weekly basis.

EDUCATION
Diploma or certificate in a Computer Systems related field required. Ideally 1+ years equivalent practical experience in a customer or technical support environment or in software development.

SKILLS

  • Strong written and verbal communication and listening skills
  • Detailoriented, strong analytical ability, exceptional troubleshooting skills
TRAINING/EXPERIENCE

  • SQL experience required
  • Basic PL/SQL and UNIX/Linux experience preferred
  • Basic programming skills
  • Java
  • XML
  • Experience with LUA programming language desirable, but not required.
LI-GH- EEO Policy Statement

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