Global SAP Successfactors Support Analyst
7 months ago
**INTRODUCTION**
**WHY DENTONS**
Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are 21,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.
**ROLE**
Reporting to the Talent Applications Support Manager, the role of the Global Applications Support Analyst is to manage the triage and resolution of support tickets. This includes ensuring the highest possible quality and standards within Dentons service level targets. The Talent Applications Support Manager will report to the Transformation Team to begin with and will shift from the transformation program to report into the Global Application Management Director and continue their support of the SuccessFactors tool, once the Director of the group joins
**Requirements**:
**KEY RESPONSIBILITIES & ACCOUNTABILITIES**
**Key Deliverables**
- Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business
- Perform support fixes which can be resolved "first time" without escalation
- Maintain global system security roles and supporting content (for example, profiles, forms, updates to notifications, workflows, alerts, templates, picklists, field labels, etc.)
- Produce regular reports, in agreed formats / data sets
- Measure and monitor service level targets and follow up with ticket owners before breaches occur
- Monitor System Implementation partner portal to ensure that linked tickets are maintained / updated
- Help to maintain user FAQs, 'How To' guides and other support documentation on Teams
- Keep up to date in respect of SuccessFactors HCM functionality
- Other tasks as assigned
**SKILLS & COMPETENCIES**
**Technical Skills**
- Strong SuccessFactors experience, with both functional and technical skills:
- Employee Central (Core & Time) and Recruitment modules are essential
- Onboarding, Learning, Performance & Goals are desirable
- Background providing a high level of customer services in an IT and HR environment would be ideal
- Demonstrated ability to troubleshoot
- Problem-solving mindset
- Excellent verbal and communication skills. Additional languages advantageous
- Excellent client service skills
- Advanced Excel - experience with pivot tables and graphs
- Self-motivated and able to work under limited supervision
- Highly organised, able to multi-task and meet deadlines
- May be required to be on call
**EDUCATION, EXPERIENCE & CERTIFICATIONS**
- Proven experience supporting SAP SuccessFactors.
- Proven advanced knowledge of Microsoft Excel. Certification considered an asset.
**LANGUAGE CAPABILITIES/INTERNATIONAL EXPERIENCE**
**Benefits**
Diversity & Inclusion
Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.
We undertake and support several internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.
Equal Opportunities
Dentons is committed to providing equal opportunities for all.
Reward and Recognition
-
SAP Successfactors Consultant
7 months ago
Remote, Canada Great River Financial Services Inc (GRFS) Full timeBachelor's degree in IT or equivalent work experience. - Employee Central Certification is a must. - Minimum of 3 years working experience of SAP experience in SuccessFactors Employee Central (EC) Core, Global benefits, Intelligent services, and knowledge in integrations with other 3rd Party tools and SAP HCM - Minimum 1 End-to-end implementation experience...
-
Remote, Canada Compest Solutions Inc. Full time**SuccessFactors Consultant Performance and Goal Management (PMGM) Solution** **Anywhere in Canada (Remote)** **Rate: CAD $/hr. on Inc/Corp to Corp** **10+ years mandate** **Job summary** - **Certified SuccessFactors Consultant**: - Employee Central, PMGM **Performance and Goal Management (PMGM) Solution** - Support the project that involves Employee...
-
Successfactors Cpm Module Expert 12+yrs
2 weeks ago
Remote, Canada Compest Solutions Inc. Full time**SuccessFactors CPM Module Expert HR digital transformation stream.** **Anywhere in Canada (Remote)** **Rate: CAD $80/hr. on Inc/Corp to Corp** **12+ years mandate** - To lead business enhancements on **CPM modules as part of an important HR digital transformation stream.** - Person will be the onshore lead managing offshore team members. - **SAP Success...
-
SAP Hcm Om/pa Business Analyst
7 months ago
Remote, Canada Mphasis Full time**Position Title**:SAP HCM OM/PA BUSINESS ANALYST **Location: (Onsite) Canada** SAP HCM OM/PA BUSINESS ANALYST **Job Description**: The SAP Business Analyst will work closely with HR Service Delivery team and other IT Service Delivery Towers to deliver HR solutions and maintaining the work the Agility system. Assist in testing completed programs against...
-
Consultant, Professional Services
1 day ago
Remote, Canada Rizing Full timeRizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...
-
SAP Hana Security Analyst
16 hours ago
Remote, Canada Nucleo Digital Full timeWe are searching for an SAP HANA Security Analyst to join our Canadian Technology Team. We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It's an environment where everyone’s contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together....
-
Global Business Data Analyst
1 day ago
Remote, Canada Dentons Full timeTo support the ongoing development of the global analytics team Dentons is currently recruiting a global business data analyst. This position will report to the Global Director for Client Reporting & Analytics with main stakeholder groups being global clients & markets teams, key account client teams, global business leaders and regional business insight...
-
SAP Cpq Consultant
7 months ago
Remote, Canada Compest Solutions Inc Full time5 to 7 years of experience in SAP CPQ with overall 10+ years of experience in IT industry (Non Mandatory) - Good experience in Python scripting and good to have experience in java scripting and NodeJS. - Having hands-on experience of UI customization, sound knowledge of html, css, java script preferred. Knockout JS frame knowledge will be add on. - Good...
-
Operation Support Analyst
5 days ago
Remote, Canada FLEETCOR Full timeGlobal Unified Communications Operation Support Analyst What We Need FLEETCOR is currently looking to hire a Unified Communications Support Analyst II within our Corporate division. This position falls under our Corporate Overhead line of business and is located in Atlanta, Georgia. In this role, the UC Operation Support Analyst is responsible for...
-
SAP Ewm Consultant
7 months ago
Remote, Canada Ehub global solution Full timeTitle: SAP EWM Consultant Location: Remote **Responsibilities**: - Must have Experience in Transport Management. - Must have in S/4 Hana. **Job Type**: Permanent Pay: $60.00-$70.00 per hour Expected hours: 8 per week Schedule: - 8 hour shift **Experience**: - Transportation management systems: 10 years (preferred) Work Location: Remote
-
Support Analyst
7 months ago
Remote, Canada Payfare Inc Full time**Company** Payfare is a global financial technology company powering digital banking and instant payout solutions for today’s workforce. Payfare partners with major platforms (Lyft, DoorDash, Uber and more) in the on-demand gig economy to drive financial inclusion and empowerment for next-generation workers. **Job Overview** **Reports To** Senior QA...
-
Global Service Desk Analyst
7 months ago
Remote, Canada Long View Systems Full time**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **Spanish Bilingual Global Service Desk Overnight Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or...
-
Application Support Technical Analyst
7 months ago
Remote, Canada 360insights Full time**APPLICATION SUPPORT TECHNICAL ANALYST** Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions for some of the world’s most recognizable brands all within an inspiring culture that has certified us...
-
Director, HR Technology
7 months ago
Remote, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Cpi/pi Integration Leader
7 months ago
Remote, Canada NTT DATA Full time**Req ID**: 272396 We are currently seeking a CPI/PI Integration Leader to join our team in Ontario, Ontario (CA-ON), Canada (CA). We currently have an opening for an SAP CPI Manager in Canada. This is a full time permanent position and can be worked remotely from anywhere in Canada. Skills and experience needed for this position include: - Expertise in...
-
Technical Support Analyst
7 months ago
Remote, Canada SYSPRO Full time**Description**: **The Technical Support Analyst evaluates, troubleshoots, and resolves faults and reported events.** This is a remote position located in Canada. We are looking for someone who is available to work hours of approximately 8:00 am - 5:00 pm PST and is comfortable working remotely. **Key Responsibilities**: - Evaluates, troubleshoots, and...
-
Intermediate Application Support Analyst, IT
7 months ago
Remote, Canada WestJet Full time**Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** **Remote Work**: This position is...
-
SAP Fico Consultant
7 months ago
Remote, Canada Great River Financial Services Inc (GRFS) Full timeYou'll use your advanced SAP FICO Module proficiency to design and develop effective solutions. Your daily tasks involve analyzing client needs, developing solutions, and collaborating for project success. - Analyze client requirements to craft customized SAP FICO solutions. - Develop comprehensive solution architectures and technical designs specific to SAP...
-
SAP Mm Consultant
7 months ago
Remote, Canada Hollingsgate Workforce solutions Full timeHollingsgate Recruitment is proud to present an exceptional contract opportunity on behalf of a prestigious company in search of a SAP MM Consultant.This esteemed SAP Partner is keen to bolster its team with a proficient professional for a 6-month extendable contract. Position: SAP MM Consultant Location: Flexible, occasional travel to the US...
-
SAP Instructor
7 months ago
Remote, Canada ERP College Full time**JOB INFORMATION** **Job Title**: SAP Instructor (Remote in Canada) **Department**: Academic **Location**: Calgary, Alberta (On-Site) **Type**: Part-time, Permanent **Hours**: 20 Hours Per Week, Evening shift **Classification**: Instructor **ABOUT US** ERP College is providing state-of-the-art vocational education and training to Canadians since...