Front Desk Agent

2 weeks ago


Moncton, New Brunswick, Canada Four Points by Sheraton Moncton Full time

Reporting to the Assistant General Manager, the Front Desk Agent acts as the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservations calls.

Key duties

  • Able to work in a fastpaced, changing environment with minimum supervision.
  • Act as an ambassador for the hotel focusing on superior guest services.
  • Must have the ability to work various hours and shifts.
  • Take, cancel, and change room reservations.
  • Bilingual ( French/English) is an asset
  • Register arriving guests, assign rooms, and check out guests.
  • Process group arrivals and departures.
  • Accurately process guests' departures and payments.
  • Post charges and payments to guest rooms and meeting rooms.
  • Balance cash float and daily cashier reports.
  • Act as a concierge, providing information to guests about hotel facilities, services, and points of interest in the area.
  • Provide night audit relief.
  • Other hotelrelated duties as assigned.
  • Follow emergency and safety procedures.
hours per week.

  • Previous front desk experience is an asset.

Salary:
$15.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location:
One location
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