Meeting Manager

2 weeks ago

Toronto, Ontario, Canada Metro Toronto Convention Centre Full time

Current Opportunity:

Meeting Manager

Job Classification:

Full-Time (18 Month Contract)

Department:

  • Event CoordinationA multiaward winning facility, the Metro Toronto Convention Centre (MTCC) has earned a solid reputation as North America's leading Convention Centre, and has held over 18,000 events and hosted over 55 million guests since opening for business in October 1984. Covering over 2 million square feet, the MTCC is Canada's largest convention facility, boasting seven exhibit halls, two large capacity ballrooms, and a beautiful 1,232 seat theatre among its many assets. It also houses 70 fully furnished meeting rooms, and 167,000 square feet of beautifully decorated prefunction spaces.


The MTCC is conveniently connected to Toronto's Union Station railway and transit station through the Skywalk and is also accessible via the city's underground PATH system.


MTCC is a Crown Corporation of the Province of Ontario and is proudly governed and led by an executive management team and an independent board of directors comprised of senior private sector business leaders.

The mandate of the company is to position the Centre as a world-class destination, while helping to generate economic benefit to the community and at the same time remaining financially self-sufficient.


The Metro Toronto Convention Centre prides itself on its professionalism, responsiveness, and dedication to making every event it hosts memorable for its customers and guests alike.


Coordination:

  • Coordinates and executes all aspects of assigned events including room setups, audiovisual requirements, floor plans, invoicing and postevent reporting
  • Serve as the main point of contact for clients planning meetings and events
  • Conducts onsite inspections/tours of contracted space with clients
  • Provide expert guidance to clients on meeting setups, logístical planning and other eventrelated services.
  • Collaborate closely with clients to understand their event requirements, objectives, and preferences.
  • Develop detailed event plans, including cost estimates, timelines, and logístical arrangements.
  • Oversee event from setup to breakdown, ensuring that all arrangements are executed according to client specifications.
  • Consult and recommend on inhouse services and pricing information.
  • Liaises with all suppliers and contractors, ensuring building guidelines and specifications are understood followed and all client logistics are received and distributed accurately
  • Promotes and up sells all MTCC services and all MTCC official and exclusive partners.

Customer Relations:

  • Communicates daily with clients, departments, suppliers and contractors to ensure smooth efficient staging of event.
  • Provide exceptional customer service, addressing client needs and inquiries promptly and professionally.
  • Foster strong relationships with clients, vendors, and stakeholders to deliver exceptional event experiences.
  • Guides, educates, and assists in the development and training of Event Coordinators and fellow meeting managers.
  • Participates in performance reviews of event coordinators

Administrative:

  • Maintain accurate and uptodate event records, client communications, and documentation.
  • Review new business and assign events to Meeting Managers accordingly
  • Assists in the department operation by participating in Facility Operations meetings and producing various monthly reports when required.
  • Forecast event details for future events in the Meeting Manager's portfolio, as part of the yearly budgeting process

Job Skills and Requirements

  • 12 years of experience working in Event/Meeting planning, preferably in a hotel, related venue, or planning organization
  • Proven organizational skills and the ability to manage multiple events simultaneously.
  • Strong understanding of event logistics, audiovisual equipment, and room setups
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients and teams.
  • Proficient in Microsoft Office Suite, including Teams, Word, Excel and other relevant tools is required
  • Proficient in using event management software (Ungerboeck) and floorplan software is an asset
  • Fluency in French is an asset
  • Ability to work early mornings, evenings, weekends, and extended hours as required by event schedules.

For a behind the scenes look at how our team helps our customers create successful events, visit our Instagram page:

August 29, 2023

Please note:
The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.

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