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Customer Service Specialist Vehicles, Americas
3 months ago
Company Description
- Enter manual releases and spot orders, including special requirements and maintain customer contacts in ERP.
- Communication, negotiation, and conflict resolution with internal and external customers
- Communicate new requirements throughout the organization
- Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery
- Process customer returns and account adjustment
- Assist sales staff with information concerning customer accounts
Qualifications
- Post Secondary (or equivalent) business skills training
- Administrative and computer skills (Microsoft Office and ERP systems).
- Detail oriented
- Strong communication skills (verbal and written)
- Ability to quickly assist customers and/or urgent customer situations.
- Ability to prioritize and make decisions
- Ability to work independently without supervision
Additional Information
- Benefit Package, Pension, Service Awards & Paid Vacation.
- Annual Bonus Plan