Mgr, Collection Optimization

1 week ago

Toronto, Ontario, Canada Rogers Full time
Mgr, Collection Optimization


Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences.

The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.


Credit Operations is looking for a dynamic, influential and results driven leader as Manager, Collection Optimization reporting directly to the Sr Mgr Collection Strategy & Credit Ops.

This position involves utilizing analytics and PMML models to drive our collection strategy and coordinate the implementation of collection activities (SMS, email, dial) to achieve the best possible outcome.


This opportunity is for individuals who like to solve complex trade off problems and thinking outside the box in a fast paced and always evolving market.

Our customers are at the forefront of everything we do and the incumbent will be responsible to test new tactics to align "personalized" treatment based on customer behavior.

The successful candidate will play a key role in helping our organization achieve our strategic goals while balancing business constraints.

What you'll be doing:

  • Manage all collection strategy execution as designed from concept, development and refinement.
  • Exploratory A/B testing to improve and deploy treatment that is best aligned to desired outcome.
  • Continues monitoring to ensure all collection activity is compliant to CRTC WCoC/ICoC requirements and CASL.
  • Oversee and collaborate with Analyst, Manager and above in the Collection Strategy, Performance, Capacity Planning and Dialer teams to execute desired treatment as per strategy design.
  • Role is highly dependent on a subject matter expert that understands implications and impact of changes to channel type and frequency. Must be able to balance business constraints and goals (costs, capacity and desired outcome - lower churn/bad debt reduction/dollars collected) to improve collection outcome.
  • Provide input and support to build business cases that impact collection strategy and present them when seeking approval.
  • Collaborate on execution of new scores / models in order to optimize target segments
  • Support end to end loss mitigation campaign process which includes but not limited to monitoring of performance results, maintain optimal target customer segments and adjust communication channel to keep engagement and response high
  • Knowledge share, expand SME across the team, create backup and continuity in program support.
What you'll bring:

  • 3+ years experience in Dialer/Digital strategy execution within credit operations or risk management in banking/telecommunications industry is required.
  • 3+ years experience with SAS/SQL and ALI (Contact AI/CallTech and OnQ) is required.
  • 1+ years of management experience is preferred.
  • Experience balancing call centre metrics and business KPIs is preferred.
  • Post-secondary degree in Business, Finance, Statistics, Mathematics or other quantitative field is preferred
  • Experience with Experian Software (PCCM Dynamic and MarketSwitch Optimization/Power Curve) is preferred.
  • Ability to distill and communicate complex analytic recommendations to both technical and non-technical stakeholders, both orally and in written presentation

Strategic thinking:

capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.



  • Metrics driven, with strong risk management and analytical capabilities in situations of increasing complexity.
  • Results oriented. Demonstrated ability to effectively manage multiple projects and priorities simultaneously.
As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

Schedule:
Full time

Shift:
Day

Length of Contract:
Not Applicable (Regular Position)
Work
Location:
333 Bloor Street East (824), Toronto, ON

Travel Requirements:
Up to 10%

Posting Category/Function:
Call Centre Operations & Credit Operations and Fraud Management

Requisition ID: 301453

#LI-JC1


At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.

We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.

We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Recruitment Process FAQ .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes:
Corporate

Location:
Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

  • Health & well-being benefits
  • Donation matching
  • Paid time off for volunteering

Wealth Accumulation including:
Pension plan & Employee stock options

  • Generous employee discounts
  • Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?
Catch up on the latest episodes of
For the Love of Work podcast with Dr. Sonia Kang.

Job Segment:
 Call Center, Testing, Risk Management, Bank, Banking, Customer Service, Technology, Finance

  • Mgr, Collection Optimization

    1 week ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Manager, Process Optimization

    1 week ago

    Toronto, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewThe Process Improvement and Transformation team is accountable for rethinking, designing and transforming processes and service excellence aligned to the Bank's overall strategy. Our professionals use Six Sigma and Business Process Reengineering for...

  • Optimization Specialist

    1 week ago

    Toronto, Ontario, Canada Carfax Full time

    Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our...

  • Manager, Collections Strategy

    1 week ago

    Toronto, Ontario, Canada Flexiti Financial Full time

    Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store to make...

  • Manager, Collections Strategy

    1 week ago

    Toronto, Ontario, Canada Flexiti Financial Full time

    Flexiti is one of Canada's fastest growing fintech lenders. We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store to make...

  • Collections Coordinator

    1 week ago

    Toronto, Ontario, Canada JD Sports Livestock Size? Full time

    Department: Retail Workplace Type: On-site Job Type: Part-time, permanent has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two...

  • Utilities Optimization Engineer

    1 week ago

    Old Toronto, Ontario, Canada MillerCoors Brewing Company Full time

    Our Privacy Policy and Terms and Conditions have recently been updated, effective May 22, 2018. Please read these documents in full to ensure that you understand how Molson Coors collects, uses, and discloses your information. Click below to view this website. If you have read these policies and do not agree with them, or do not wish for your information to...

  • Analyst, Promotion Optimization

    1 week ago

    Toronto, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

    Location:243 Consumers Road, Toronto, Ontario, M2J 4W8At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart...

  • Director, Collections

    1 week ago

    Toronto, Ontario, Canada Reliance Home Comfort Full time

    Director, Collections 2 Lansing Square, North York, ON M2J 4P8, Canada Req #4459 April 5, 2024 Find Your Limitless with Reliance By joining Reliance as a Director, Collections , you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to...

  • Assoc Mgr/Mgr/Sr Mgr Clinical Operations

    4 weeks ago

    Toronto, Ontario, Canada Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the...

  • Assoc Mgr/Mgr/Sr Mgr Clinical Operations

    3 weeks ago

    Toronto, Ontario, Canada Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionJob DescriptionAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the...

  • IT Client Engagement Mgr

    1 week ago

    Toronto, Ontario, Canada Workplace Safety and Insurance Board Full time

    The IT Client Engagement Manager serves as the "face of IT" to the rest of WSIB, working to stimulate, surface, and shape opportunities for capabilities and assets within and across functions, and supports the development of new streams of value. The IT Client Engagement Manager ensures that the benefits and business value from those capabilities and assets...

  • Director - Royalty Collections

    1 week ago

    Toronto, Ontario, Canada SOCAN - The Society of Composers, Authors and Music Publishers of Canada Full time

    SOCAN is a non-profit organization dedicated to ensuring music creators and publishers receive fair compensation for their work. SOCAN represents over 180,000 songwriters, composers, and music publishers. Through licensing, global royalty collection, and advocacy, we support creators in continuing to produce music that entertains and inspires us. OUR...

  • Vendor Mgr Ii

    1 week ago

    Toronto, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department Overview Our Technology strategy is transforming the face of our technology teams, our ITSS shared services capabilities, and the experience of our customers and colleagues. As we accelerate our journey to the Cloud, build Enterprise level Platforms, and...

  • Collections Driver, Greater Toronto Area

    1 week ago

    Toronto, Ontario, Canada ChopValue Manufacturing Ltd. Full time

    Collection Driver, Greater Toronto Area, Part-time, - 4 days/weekWe're looking for someone to collect chopsticks from our 100+ restaurant partners in the Greater Toronto Area This is a part-time position (starting with 2-3 days/week) with potential to increase commitment over time.Your specific responsibilities will include:Collections & Metrics As the...

  • Senior Analyst, Digital Marketing Optimization

    1 week ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description As a Senior Analyst specializing in Digital Marketing Optimization & Insights, your main role will be to assist in the creation of reports for digital marketing campaigns and the entire digital experience for Global Wealth and Asset Management. You will be responsible for collecting and analyzing data from various sources like Domo, Adobe...

  • Collections Coordinator

    1 week ago

    Toronto, Ontario, Canada JD Sports Full time

    JD Sports - Scarborough Town Centre, 300 Borough Drive, Scarborough, Ontario, Canada Req #98 Monday, May 13, 2024 Department: Retail Location: Scarborough Workplace Type: On-site Job Type: Full-time/Par-time, permanent The Team: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers...

  • Site Merchandiser

    1 week ago

    Toronto, Ontario, Canada Dyson Full time

    About us:Dyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we've been recognized as one of the top employers to work for. In recent years, we've expanded our reach and grown exponentially...

  • Vendor Mgr Iii

    1 week ago

    Toronto, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department Overview TD Business Banking provides financial solutions to Canadian businesses of all sizes across a wide range of industries. In pursuit of The Quest, dedicated Better Business Bankers deliver customized solutions to meet the unique needs of our customers....

  • Vendor Mgr Ii

    1 week ago

    Toronto, Ontario, Canada TD Bank Full time

    406916BRTechnology SolutionsToronto, ONApril 25, 2023Company OverviewDepartment OverviewManage Third Party Business Arrangements through all stages of the Third-Party Management Lifecycle (TPML), in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms....