Manager - Operations and Sales

2 weeks ago

Mississauga, Ontario, Canada Flash Security Services Ltd Full time

COMPANY DESCRIPTION


Flash Security Services Ltd is a leading security company in Canada with several years of experience and a highly skilled staff dedicated to providing the highest level of security services to clients.

We are committed to innovation and continuous development in the security industry and have introduced several cutting-edge security solutions.

Our exceptional services have earned us the trust of our clients and a reputation for delivering unmatchable, unparalleled professional services.


With branch offices located in Mississauga, Hamilton, Niagara Falls, and Kitchener, Flash Security Services is always on the lookout for talented professionals to join our team.

Interested applicants should submit their resumes via Isarta.

ROLE DESCRIPTION
The Manager - Operations and Sales is a full-time on-site role located in Mississauga, ON.

The team lead will be responsible for managing the daily operations of the security team, coordinating and supervising the work of security guards and ensuring that all activities run efficiently and effectively.


Client Acquisition and Retention, Including:

  • Increasing revenues by promoting and selling commercial services to clients, including applicable shortterm, casual contracts.
  • Monitoring contract compliance and ensuring that all contracts align with Flash's policies and Site Work Instructions (SWI's).
  • Reviewing and/or preparing and monitoring contracts, including amendments.
  • Maintaining and developing a positive relationship with client representatives ensuring that the client's needs are being met.
  • Provide operational management and process management expertise to ensure that the operation of the area balances the nature and level of service with cost containment.
  • Plan, monitor and analyze critical metrics for day to day operations to ensure efficient and timely completion of tasks.

People Management, Including:

  • Ensuring the appropriate level of staffing with the required knowledge, abilities and skills.
  • Monitor training, overtime, and budgets for relevant contracts.
  • Personnel management, including addressing performance and disciplinary issues, performance reviews, granting awards and interviewing for internal job competitions.
  • Providing advice, support and guidance to Site Managers and Site Supervisors
  • Filling in as a shortterm replacement to satisfy contractual requirements when necessary.

Inspections, Including:

  • Monitoring satisfaction of services to applicable clients through regular visits (at least annually) and Service Performance Evaluations.
  • Ensuring each applicable site adheres to specific Site Work Instructions/Post orders, Policies and Procedures (PPM) and Health and Safety requirements.

Documentation, Including:

Preparing accurate SWI/POs for all relevant sites

Preparing contract proposals

  • Preparing reports and letters relating to personnel issues, including performance issues and discipline. Review Online Sites for Contract Opportunities
  • Prospect Leads to Generate more Business and Increase Sales
  • Perform Research and Identify New Potential Customers and New Market Opportunities
  • Preparation of Bids on Security Services Tenders and RFPs
  • Develop and Maintain Excellent Client Relations by Frequent Client Check-Ins
  • Work with Site Managers in Investigating and Resolving Worked Related Issues and Complaints
  • Conduct Site Audits/Visits and Record Findings
  • Assist the Human Resources Manager and Recruiter with Placement of Employees to various sites
  • Other Duties that may be Assigned as Required

ELIGIBILITY REQUIREMENTS:

  • Diploma or Degree in Business or an equivalent combination of education and experience may be considered
  • Experience working in a similar role within the Security Industry would be an asset
  • Be professional and reliable and enjoy working in a fastpaced environment
  • Strong communication, presentation and interpersonal skills
  • Be able to obtain a clear police conduct
  • Driver's license

QUALIFICATIONS

  • Customer satisfaction, communication, and people management skills
  • Analytical skills to assess and resolve security risks and assigned tasks
  • Operations management experience to organize and manage teams, plan and allocate resources, as well as monitor and control the execution of tasks.
  • Experience in the security industry is preferred, but not required
  • A High School Diploma or its equivalent and valid Security Guard or Private Investigator License in accordance with the relevant provincial legislation in Ontario

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