Business Analyst, Transcription and Health
6 days ago
Article Flag:
Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19.
Proof of vaccination status will be required.Summary:
Reporting to the Regional Systems Manager, Transcription Services & HIE, the Business Analyst supports the reconfiguration of the current dictation/transcription service and implementation of Front End Speech Recognition.
The position identifies, develops and implements strategies designed to assist with reconfiguration of the M*Modal Fluency for Transcription and Fluency Flex/Fluency Direct software and business processes.
Responsibilities include assisting in the development, maintenance, and rollout of the system. Develops, maintains, and disseminates applicable system and user documentation and communications.The Business Analyst also provides support on documenting processes and liaises with members of the Transcription Services Team, the FESR Project Team, Clinical & Systems Transformation (CST) Project, and other organization areas and stakeholders to support program service delivery and initiatives.
This is a Temporary Full Time (until Dec 31, 2024) Hybrid role.
Qualifications / Skills and Education:
Education
Bachelor's degree in the area of Health Information Management/Technology, Science (Finance, Mathematics, etc.) or Business Administration, plus a minimum of three (3) years' recent, related experience or an equivalent combination of education, training and experience.
Comprehensive knowledge of policy and standards for transcription services.
Knowledge of project management methodologies and techniques, principles and practices with superior analytical skills for data, documentation and workflows, including the ability to comprehend, analyze and resolve complex issues and present information in concise, meaningful ways.
Understanding of systems analysis and design, related tools and techniques (e.g. data flow diagrams, etc.), and continuous quality improvement.
Knowledge of hospital operations and health care administration requirements.
Demonstrated verbal and written communication skills including strong business writing skills and the ability to effectively communicate technical and business information to a variety of audiences.
Ability to work effectively with people from various disciplines with varying degrees of functional and technical experience.
Demonstrated ability to manage effective relationships with vendors and external organizations.
Effective interpersonal and facilitation skills including the ability to work effectively with diverse user community.
Ability to coordinate and lead work groups.
Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills
Ability to effectively utilize related hardware and software
Physical ability to do the job
Duties and Responsibilities:
Collects and translates business requirements into functional specifications and assists with detailed test plans and testing. Assists with preparing documentation such as Business Requirements, Business Rules, Solution Blueprint, workflow diagrams, etc.
Assists the Transcription Services Team, on operational and project implementation issues by methods such as compiling data, developing indicators that summarize the issues by department/site along with summarizing improved data quality, assessing where improvements can be made, and making recommendations in order to focus on the areas that need further support.
Compiles and analyzes various information sources such as system and user data, stakeholder feedback, regulatory and policy requirements and industry best practices.
Consults with and serves as an interface with integrated systems to ensure product awareness is thoroughly understood and to identify existing gaps between product functionality and client business need based on use case definition and analysis.
Prepares reports, presentations, and notices to inform stakeholders and/or for internal documentation purposes on changes in departmental policies, procedures, and standards, status of projects, or other information needs.
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