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Client Ambassador
3 months ago
Seeing beyond numbersTM At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
The incumbent greets customers in-branch and assists them with their day-to-day transactional questions. He/she also assists them with their additional support needs for electronic or digital alternatives, with the goal of improving the overall seamless omnichannel experience by directing them to the appropriate department.
The Customer Experience Ambassador ensures that we connect with our walk-in customers, meet their expectations and exceed them by providing quality and efficient customer service.
Qualifications Completed high school diploma Relational skills focused on customer service Propensity to provide prompt and efficient customer service Strong work organization and priority management skills Strong communication skills (in person, by phone and in writing) Thoroughness and attention to detail *« Qualifications requisesProfessional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.»
What Laurentian Bank has to offer you :
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
The actual annual base salary offered will take into account internal equity, skills, and experience among other factors. Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses. Work model: We prioritize a hybrid work model based on business needs. Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further. Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program. Group insurance and pension: We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future. Financial benefits: As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
