Senior Manager, IT Business Office

1 week ago

Toronto, Ontario, Canada First National Full time

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; We are hiring a Senior Manager within our IT Quality Assurance Department

Full-Time/Part- Time:

Full-time

Office Location:


As the Senior Manager, IT Business Analysis, you will play a pivotal role in bridging the gap between technology solutions and business needs.

Reporting directly to the Assistant Vice President of IT Applications, you will lead a team of skilled business analysts in understanding, analyzing, and translating complex business requirements into technical specifications.

Your expertise will be instrumental in driving projects forward, ensuring alignment with organizational objectives, and delivering innovative IT solutions.

Business Analysis Leadership:

Ability to provide guidance, mentorship, and coaching to a team of business analysts, ensuring their professional development and success.

Capacity to identify skill gaps within the team, design training programs, and provide ongoing coaching to enhance individual and team performance.


Performance Evaluation:

Ability to establish clear performance metrics and evaluation criteria, conduct regular performance reviews, and provide constructive feedback to team members.


Requirements Management:

Proficiency in leading requirements gathering sessions, ensuring the completeness, accuracy, and feasibility of requirements, and guiding team members in this process.

Skill in building and maintaining strong relationships with stakeholders, understanding their needs and priorities, and guiding team members in effective stakeholder management.


Project Oversight:

Skill in overseeing and managing business analysis projects, including setting objectives, allocating resources, and ensuring deliverables meet quality standards.


Technical Expertise:

Depth of knowledge in business analysis methodologies, tools, and techniques, enabling effective guidance and support for team members in their technical endeavors.

Problem-solving Leadership: Ability to lead the team in identifying and solving complex business problems, leveraging innovative approaches, and encouraging collaboration.


Change Management:

Proficiency in managing organizational change, including assessing impacts, developing change management strategies, and guiding team members through change initiatives.


Adaptability and Resilience:
Flexibility in handling shifting priorities and ambiguity, efficient management of escalations and high-pressure situations.
Bachelor's degree or higher in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
Minimum of 5 years' experience in IT Business Analysis.
Minimum of 5 years' experience in management or equivalent leadership role within an IT Business Analysis team.

People Management experience is essential in this role as you will be required for providing guidance and fostering the growth and development of the team.


Certification in Business Analysis (e.g., CBAP - Certified Business Analysis Professional)
Agile certifications (e.g., Certified ScrumMaster, Agile Certified Practitioner)
Relevant technical certifications (e

g, Microsoft Certified:
Azure DevOps Engineer Expert)
Strong understanding of software development lifecycles and best practices.
Proficiency in agile practices and the Scrum framework.
Extensive experience with Microsoft Azure DevOps and other industry-leading tools and software for business analysis.
Working Environment and

Physical Demands Analysis:
Office environment
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

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