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IT Service Supervisor

3 months ago

Vaughan, Ontario, Canada ATS Healthcare Full time
ATS Healthcare is a Canadian company that has been providing transportation services for over 25 years. Today, ATS Healthcare is focused on delivering the products Canadians require for improved health and well being.

Whether shipping to a hospital, medical facility, pharmacy or residence, our temperature-controlled transpiration solutions ensure your time-definite shipments are delivered into the right hands.

Located in all major metropolitan cities across Canada, the ATS Healthcare family included over 600 employees that each plays a critical role in our vision of building enduring relationships, by delivering integrated solutions with passion and innovation


Come join us in making a difference for Canadians coast-to-coast At ATS Healthcare we partner with the top manufacturers, producers and distributors of pharmaceutical products, medical devices, medical surgical products and equipment, OTC, natural health, and consumer health products.

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We are a quality-driven organization that focuses on developing value to our clients and our client's customers. We want our employees to succeed If you are unsatisfied with the status quo and amazing at two-way communication, come be awesome with us We are in the people business..._

Position:
IT Service Supervisor

Location:
Vaughan, ON

Type of Employment:
Full-Time
  • Monday to Friday
What to Expect

SUMMARY:

RESPONSIBILITIES:

  • Train, coach, and mentor the IT Service Support team in their daytoday operations as well as in their career development, identifying training opportunities where they exist
  • Ensure incidents are resolved in priority order and assist the team in prioritizing their work to best serve the needs of the organization
  • Develop an effective and workable framework for managing and improving IT support in the organization
  • Establish documentation standards and monitor team's compliance
  • Develop escalation procedures and act as a primary point of escalation
  • Exemplify a 'lead by example' philosophy
  • Author and generate reports to demonstrate performance against service levels, manage performance of staff and track/trend any other relevant key performance indicators
  • Schedule staff to ensure relevant coverage both during regular operating hours and oncall/standby, and act as a backup for regular support staff
  • Manage communication protocol for announcing planned or unplanned system/service outages
  • Instill Problem Management discipline and work with others in IT to permanently resolve any identified problems
  • Work closely with other disciplines in IT to ensure consistency in incident management procedures
  • Have a friendly, patient, and professional manner in all interactions
  • Stay abreast of new technologies
  • Complete all other duties as assigned.

QUALIFICATIONS:

  • Minimum 4 to 6 years IT experience in a multisite, complex environment
  • Prior experience using Service Desk Management System

Benefits of Working for ATS

  • Grow with us an average tenure of an ATSer is 5 years and we like to promote from within We look for ways to enhance careers.
  • Want to further develop yourself? ATS provides tuition assistance to programs that are beneficial to your job with us.
  • Our flexible benefits plans provide ATSers the ability to choose a benefits plan that works for their situation


We would like to thank all applicants in advance; however, only those being considered for an interview will be contacted.


Please no calls.

*Successful applicants will be asked to complete a background check and provide references from a former employer(s).

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Vaughan, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 4 years (preferred)

Work Location:
One location