Library Service Clerk, Library and Archives

2 weeks ago

Sudbury, Ontario, Canada Laurentian University Full time

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Home > Career Opportunity

Library Service Clerk, Library and Archives:

Required Position:

Full-Time Term Appointment :
until April 30, 2024

THIS POSITION REQUIRES A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m.

to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter hours per week.


This position requires shift work during the academic year: Fall and winter hours: alternate weekly between the two shifts 9 a.m.

to 4:30 p.m. and 12 p.m. to 7:30 p.m.

; Spring and summer hours:

8:30 a.m. to 4 p.m.

Responsibilities:


The Library Service Clerk provides frontline services at the Library Service Counter, supports the successful operations of the library by providing bilingual services to the university community, and performs tasks associated with maintaining and promoting the library collection.


  • Deliver exceptional customer service, performing all circulation duties including charging and discharging library materials, assigning a due date to loaned items, returning loans, issuing replacement bar codes, emptying and processing items from book drops and courier boxes, record the circulation of resources (loans, returns, etc.) in the Library Management System, Omni;
  • Maintain the collection of materials and resources such as shelving, shelf reading, shifting or relocating books, inventory, creating call numbers, repairing library materials, place security sensors in library materials and monitor the security system, perform search requests for missing books by verifying call numbers and inventory status, assist with processing and repair of library materials;
  • Assist, as needed, at the School of Architecture Library (downtown) and the Education Resource Center, providing circulation functions coverage during staff absences;
  • Collect and record payments for various fines and fees, take payments in person or over the telephone, assist with mailing out invoices;
  • Contact patrons concerning matters such as overdue items, recalls and the arrival of items on hold;
  • Monitor compliance with library regulations, monitor noise level, work tactfully and courteously with individuals who may violate library rules to maintain an atmosphere that is conducive to a studying environment;
  • Assist library patrons in finding the various resources needed, provide information concerning general library policies and procedures; refer, as appropriate, reference inquiries to a library assistant or to a librarian;
  • Perform opening and closing duties according to the established procedures, collecting usage stats as required;
  • Receive, sort and distribute mail, unpack and check new material deliveries, prepare items for shipping with Canada Post, CanPar, etc., order supplies, troubleshoot system for mail out issues, mail out and receive interlibrary loans (ILL) and Shared Resources requests;
  • Offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure consistency in practice and exceptional customer service;
  • Ensure the library public spaces remain tidy and safe by maintaining orderly shelves, refilling displays, putting up signs, performing

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