Current jobs related to Contact Centre Co-ordinator - Scarborough Village, Ontario - Scotiabank

  • Digital Properties Specialist

    1 week ago

    Scarborough Village, Ontario, Canada Co-operators Full time

    Company: Co-operators **Department:** Digital Properties **Employment Type:** Temporary Full-Time (12 months) **Work Model:** Remote **Language:** This role operates in English. **The Opportunity:** We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our mission is to empower...

  • Digital Properties Specialist

    7 days ago

    Scarborough Village, Ontario, Canada Co-operators Full time

    Company: Co-operators **Department:** Digital Properties **Employment Type:** Temporary Full-Time (12 months) **Work Model:** Remote **Language:** This role operates in English. **The Opportunity:** We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our mission is to empower...

  • Strategic Business Leader

    2 weeks ago

    Scarborough Village, Ontario, Canada SGS & Co Full time

    About SGS & CoWe are a brand design and experience agency that helps businesses succeed in a rapidly changing world. Our team of experts combines embedded partners with future-forward thinking to drive brand momentum and growth.Our ApproachWe take a holistic approach to brand development, considering every aspect of a business's identity and strategy.We use...

  • Strategic Business Leader

    2 weeks ago

    Scarborough Village, Ontario, Canada SGS & Co Full time

    About SGS & CoWe are a brand design and experience agency that helps businesses succeed in a rapidly changing world. Our team of experts combines embedded partners with future-forward thinking to drive brand momentum and growth.Our ApproachWe take a holistic approach to brand development, considering every aspect of a business's identity and strategy.We use...

  • Personal Banking Officer

    4 weeks ago

    Scarborough Village, Ontario, Canada Alterna Full time

    Scope of Position The Personal Banking Officer is the lead role involved in outbound, banker-initiated contact of members using in branch renewal lists, branch and marketing lead lists. The focus of this role is to contact and meet with designated members in an effort to understand and meet their overall banking needs, consolidate share of wallet and refer...

  • Care Coordinator

    1 week ago

    Scarborough Village, Ontario, Canada Home and Community Care Support Services Full time

    Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice that cares for you? You're looking in the right place.As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals...

  • Care Coordinator

    1 week ago

    Scarborough Village, Ontario, Canada Home and Community Care Support Services Full time

    **Care Coordinator Role Summary:** Experienced healthcare professionals sought to assess patient care needs, provide referrals, and engage with patients and caregivers in a collaborative team environment. Are you a registered nurse, physiotherapist, occupational therapist, or social worker looking for a rewarding career that prioritizes patient care and...

  • Gain Nurse Care Coordinator

    1 month ago

    Scarborough Village, Ontario, Canada Home and Community Care Support Services Full time

    Are you an experienced registered nurse (RN) seeking a rewarding career that cares for others, in a professional practice that cares for you? You're looking in the right place.The Geriatric Assessment and Intervention Network teams are specialized, inter-professional geriatric services providing comprehensive geriatric assessment and creating coordinated...

  • Virtual Mortgage Specialist

    2 weeks ago

    Scarborough Village, Ontario, Canada Scotiabank Full time

    Virtual Mortgage Specialist – Scarborough Contact CentreJoin a purpose-driven team committed to delivering exceptional results in a high-performing culture.The Virtual Mortgage Specialist is a key role that requires a financial planning approach to retain, service, and deepen relationships with mortgage renewal customers. This involves offering a full...

  • Security Supervisor

    1 day ago

    Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time

    Job Title: Security SupervisorMount Alverno Resort and Retreat is seeking a highly skilled and experienced Security Supervisor to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, staff, and property.Key Responsibilities:Schedule Work: Plan and coordinate the work schedules of...

  • Security Supervisor

    1 day ago

    Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time

    Job Title: Security SupervisorWe are seeking a highly skilled and experienced Security Supervisor to join our team at Mount Alverno Resort and Retreat. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, staff, and property.Key Responsibilities:Schedule Work: Plan and coordinate the work schedules...

  • Security Supervisor

    1 day ago

    Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time

    Job Title: Security SupervisorMount Alverno Resort and Retreat is seeking a highly skilled and experienced Security Supervisor to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, staff, and property.Key Responsibilities:Schedule Work: Plan and coordinate the work schedules of...

  • Security Supervisor

    1 day ago

    Caledon Village, Ontario, Canada Mount Alverno Resort and Retreat Full time

    Job Title: Security SupervisorWe are seeking a highly skilled and experienced Security Supervisor to join our team at Mount Alverno Resort and Retreat. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, staff, and property.Key Responsibilities:Schedule Work: Plan and coordinate the work schedules...

  • Occupational Therapist

    7 days ago

    Scarborough Village, Ontario, Canada Scarborough Centre for Healthy Communities (SCHC) Full time

    About the RoleWe are seeking a highly skilled Occupational Therapist to join our ABI Outreach Team as a Case Manager. The successful candidate will work collaboratively with our interdisciplinary team to provide comprehensive support to individuals with Acquired Brain Injury and their families.Key ResponsibilitiesConduct home visits and assessments to...

  • Occupational Therapist

    7 days ago

    Scarborough Village, Ontario, Canada Scarborough Centre for Healthy Communities (SCHC) Full time

    About the RoleWe are seeking a highly skilled Occupational Therapist to join our ABI Outreach Team as a Case Manager. The successful candidate will work collaboratively with our interdisciplinary team to provide comprehensive support to individuals with Acquired Brain Injury and their families.Key ResponsibilitiesConduct home visits and assessments to...

  • Occupational Therapist

    1 week ago

    Scarborough Village, Ontario, Canada Scarborough Centre for Healthy Communities (SCHC) Full time

    About the RoleWe are seeking a highly skilled Occupational Therapist to join our ABI Outreach Team as a Case Manager. The successful candidate will work collaboratively with our interdisciplinary team to provide comprehensive support to individuals with Acquired Brain Injury and their families.Key ResponsibilitiesConduct home visits and assessments to...

  • Occupational Therapist

    7 days ago

    Scarborough Village, Ontario, Canada Scarborough Centre for Healthy Communities (SCHC) Full time

    About the RoleWe are seeking a highly skilled Occupational Therapist to join our ABI Outreach Team as a Case Manager. The successful candidate will work collaboratively with our interdisciplinary team to provide comprehensive support to individuals with Acquired Brain Injury and their families.Key ResponsibilitiesConduct home visits and assessments to...

  • Transportation Logistics Coordinator

    1 week ago

    Caledon Village, Ontario, Canada iHaul Logistics Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Transportation Logistics Supervisor to join our team at iHaul Logistics Inc. As a key member of our operations team, you will be responsible for overseeing the logistics of our transportation operations, ensuring smooth and efficient movement of goods. If you have a passion for logistics and a...

  • Transportation Logistics Coordinator

    1 week ago

    Caledon Village, Ontario, Canada iHaul Logistics Inc. Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Transportation Logistics Supervisor to join our team at iHaul Logistics Inc. As a key member of our operations team, you will be responsible for overseeing the logistics of our transportation operations, ensuring smooth and efficient movement of goods. If you have a passion for logistics and a...

  • Cardiology Technologist

    2 weeks ago

    Scarborough Village, Ontario, Canada KMH Cardiology Centres Inc. Full time

    About KMH Cardiology Centres Inc.We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region, with 10 clinics and a commitment to delivering comprehensive, efficient, and cost-effective health care services.The RoleWe are seeking a skilled Cardiology Technologist to join our team of 38 Technologists. The...

Contact Centre Co-ordinator

3 months ago

Scarborough Village, Ontario, Canada Scotiabank Full time
Requisition ID: 179447

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Toronto Customer Contact Centre ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies an procedures.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Provide administrative and logístical support to the Contact Centre including but not limited to:
  • Prepare and organize meetings and agendas for Directors, Management Team & Communications.
  • Responsible for taking minutes at scheduled meetings.
  • Maintain/coordinate vacation schedules, travel arrangements and expense management as required.
  • Maintain rosters for the department and support team with hierarchy and reporting changes.
  • Logistics for meetings and events as required (room booking, catering etc.)
  • Providing logístical operational support for campus and business line activities & events.
  • Greet & sign in visitors; coordinate site tours/call shadowing.
  • Coordinate presentations for various branch/business partners/Bank at Work.
  • Participating in the orientation of new hires.
  • Coordinating setup/take down & scheduling of centre events.
  • Coordinate weekly management coverage schedule.
  • The Contact Centre Coordinator will also be responsible for one or more of the following:
  • Daily, weekly, monthly and quarterly and adhoc reports for the Director(s).
  • Maintain employee data/rosters for the department.
  • Assisting with physical reorg involving seat assignments and tracking.
  • Assisting with the deployment of any work at home advisors.
  • Assisting campus operations in the administrative support as required.
  • Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a highperformance environment and contributes to an inclusive work environment.

Dimensions:

  • Indirectly supports ~600 contact centre employees including 3 Directors and the onsite Communications team
  • Must exercise a high degree or discretion and independent judgment to handle confidential documentations, determine work priorities and effectively multitask.

Education / Experience / Other Information (include only those that are specific to the role)

  • Excellent in Excel, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Power Point)
  • Strong Analytics and reporting skills
  • Excellent written & verbal skills
  • Task & results oriented, self motivated, and highly organized.

Working Conditions

  • Work in a standard officebased environment; nonstandard hours are a common occurrence.
Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.