Community Outreach Worker

6 days ago

Fredericton, New Brunswick, Canada The Salvation Army Full time

The Community Outreach Worker is responsible for operating the program under the direction of the Community & Family Services Coordinator (CFS Coordinator), to aid, plan, facilitate and coordinate Community Outreach Programs for The Salvation Army Community and Family Services.


KEY RESPONSIBILITIES:

  • Develops trusting relationships with people experiencing homelessness and sleeping rough
  • Networks with community agencies to aid in outreach potential
  • Provides support, assistance, and encouragement to clients on caseload
  • Responds to concerned citizen calls in a timely manner
  • Makes necessary referrals to shelter, health care, professional counseling, spiritual and religious care, and other relevant supports
  • Supports, advocates for, and refers clients to housing and related resources with the goal of reintegration into community
  • Conducts initial intake assessments as needed to determine immediate needs and appropriate supports
  • Participate and support the CFS Coordinator and provide leadership to the Food Truck Program.
  • Community Outreach Program to serve food, help meet needs through programming to those experiencing homelessness or need other assistance.
  • Coordinate schedules for volunteers and cooks for Hope truck Team.
  • Make sure Hope Truck is fully equipped before it leaves the church.
  • Monitors appropriate behavior of clients at site where Food Truck is serving food.
  • Represent The Salvation Army CFS while working with other service agencies to advocate for clients.
  • Work alongside CFS Coordinator when doing outreach with the Food Truck in organizing and leading neighbourhood programs. minimum once a month during July and August.
  • Assist with preparation for BacktoSchool Program.
  • Provide CFS Coordinator weekly reports on activities.
  • Assist CFS Coordinator as time allows in planning and facilitating programs.
  • Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical, and financial assistance, emergency shelter, employment, transportation, day care and other services.
  • Provide crisis intervention, emotional support, and advocacy.
  • Coordinate and supervise volunteers and assigned tasks.
  • Maintain program statistics for purposes of evaluating outcomes and effectiveness of program.
  • Performs other duties as assigned by CFS Coordinator.
  • Work in cooperation with EDS coordinator in response to community emergency.
  • Always show Grace and Mercy to those we serve.

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

  • Staff, Volunteers, Community and Family Services Coordinator.

External:

  • Service agencies, liaison with Police, funders, community agencies, families, and other staff members, Social Development, community shelter network.

MANAGERIAL / Technical Leadership RESPONSIBILITY:

  • Reports directly to: Community & Family Services Coordinator

FINANCIAL AND MATERIALS MANAGEMENT:

  • May use funds approved by the coordinator to purchase supplies for programs.

WORKING CONDITIONS:

  • The work environment is typically in an office, Food Bank and on the Food Truck.
  • The incumbent may have some travel. (Program Van is provided for events requiring travel)
  • The incumbent will have evening work.
  • This job requires the ability to work independently while part of a team, set priorities, manage multiple tasks, and meet deadlines.
  • The employee may encounter people who are often angry, violent, and vulnerable, seek help and support from supervisor.
  • The performance of the job requires sitting, lifting, entering client data into Link to Feed.
  • Willing to take directions and feedback from supervisor/ Corps Officers.
  • Provide a safe and inclusive environment.

Health and Safety

  • Universal Precautions
  • Immunization for Hepatitis B, Tuberculosis
  • Use all required PPE
  • Must have or willing to receive a First Aid and CPR certificate
  • Have training in Naloxone, administering, distribution, and know the signs of an overdose.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education, Qualifications and Certifications:

  • Post Secondary Education in Human Services or higher.
  • The Salvation Army screening through Praesidium Academy will provide.
  • Training in crisis intervention, conflict resolution and mediation skills is an asset.
  • Must provide a current Police Background Check.

Experience and Skilled Knowledge Requirements

  • First and/or second year social work student.
  • Have some knowledge of homelessness and of the issues facing clients
  • Must have a Class 5 Driver's License and access to a vehicle
  • Be able to provide a driver's abstract
  • Demonstrate effective interpersonal, organizational and time management skills
  • Comfortable using a computer and an understanding of Microsoft Office.
  • A

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