Office Services Assistant

2 weeks ago

Vancouver, British Columbia, Canada Family Insurance Solutions Full time

Job Type Regular Full-Time

Remote Type Onsite

Location Vancouver, Canada

Love What You Do:

Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies' long history of delivering a superior experience for those who count on us.

We're proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change.

Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.


Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers, and customers while ensuring collaboration, teamwork, and accountability for goals.


What can you expect in this role?:

Responsibilities:

  • Relieve fulltime receptionist for breaks and lunch hour, during planned absences, and in emergency situations.
  • Maintain kitchen, supply room, and meeting room stock levels and replenish supplies as necessary. Alert the Office Services Coordinator when stock is low.
  • Ensure that the supply room and other stock areas are tidy and well organized.
  • Keep copiers and printers loaded with paper.
  • Provide regular administrative assistance to the underwriting department, as directed.
  • Maintain Organizational Charts
  • Update Health and Safety (H&S) signage and track and maintain H&S stock.
  • Oversight of desk booking software.
  • Assist the Coordinator with a variety of tasks on request including cheque processing.
  • Assist the marketing department with photocopying and printing and other tasks as directed.
  • Assist various departments with sending files to offsite storage.
  • Maintain kitchen and meeting rooms and coordination of janitorial services.
  • Load, run, empty and reload dishwashers as needed. Wash dishes that miss the cycle
  • Wipe counters, tables, whiteboards, and other surfaces as needed.
  • Remove garbage/clutter as needed.

What you bring to the role?

Experience & Qualifications

  • Good English communication skills and phone mannerisms.
  • High school diploma and some postsecondary education is preferred.
  • Prior office experience is preferred.
  • Demonstrated experience using MS Office programs.
  • Reliable and honest with a 'can do' attitude and willingness to help where it is needed.
  • Able to work effectively and harmoniously in a team environment.
  • Able to take direction.
  • Friendly and courteous in all interactions, whether with customers or coworkers.
This position may involve occasional heavy lifting of office supplies and other office-related equipment (up to 30 lbs.)

Go ahead and expect a lot — you deserve it, and we've got it:

  • Hybrid work schedule for most roles
  • Company share ownership program
  • Retirement savings program with companymatched RRSP contributions
  • Generous time away, including vacation, personal leave, and birthday leave.
  • Paid volunteer days and company matching on charitable donations.
  • Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
  • Focus on inclusion with employee groups, access to BIPOC counselors, access to programs for working parents.
  • Wellness and recognition programs
  • Discounts on products and services


Family's office is located in the picturesque Coal Harbour area of downtown Vancouver, close to the seawall, Stanley Park, and public transit.

The company offers a supportive and collaborative work culture with great employee perks.

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