Manager, KYC

2 weeks ago

Calgary, Alberta, Canada Neo Financial Full time

Come Build a Better Financial Future for all Canadians

At Neo, we're building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn's Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada's top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We're on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo's success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We're asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

Reporting to the Director of AML, the KYC Manager will lead, mentor, and develop a team of Specialists and leverage their industry knowledge to drive enhancements to the program's overall effectiveness. The KYC Manager will play a critical role in managing and optimizing the KYC process, ensuring compliance, and mitigating risks within the organization's operations.

What you'll be doing:

  • You'll oversee the day-to-day operations of the L1 team, ensuring efficient and effective processes are in place to identify, assess, and monitor customer risk profiles in line with Canadian regulatory requirements and company policies.
  • You'll ensure that KYC processes, policies, and procedures within the region are compliant with relevant Canadian laws, regulations, and industry best practices.
  • You stay up to date with regulatory changes and updates, and implement necessary adjustments to regional operations.
  • You lead, mentor, and manage the L1 team, fostering a collaborative and high-performing work environment by providing guidance, support, and training to enhance the team's capabilities.

Who we are looking for:

  • You have a Bachelor's degree in Finance, Business or a related field.
  • You possess a minimum of 5 years of experience in the financial services industry, with a focus on KYC, AML, and compliance.
  • You have proven experience managing teams and overseeing operations within a Canadian organization.
  • You have a strong understanding of Canadian AML/KYC regulations and industry best practices - you know FINTRAC like the back of your hand.
  • You're an excellent communicator and leader with exceptional interpersonal skills.
  • You have a proven ability to work in a fast-paced, dynamic environment and adapt to changing regulatory landscapes.

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We're making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we're on a mission that matters — to transform financial services for the better. If that's what you're looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We're evolving quickly as an organization, we work together in person, and the pace of progress isn't for everyone. That's why we're looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo's growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don't get hung up on job titles or hierarchy — we're focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo .

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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