WES 24073 Applications Officer

7 days ago

New Minas, Nova Scotia, Canada Nova Scotia Provincial Housing Agency Full time

Applications Officer
Western District
Location: New Minas
Type of Employment: Permanent, Full-Time
Union Status: NSGEU, Local 25
Competition # WES 24073
Closing Date: June 6, 2024

About Our Opportunity

Under the direction of the Applications Supervisor, the Applications Officer is responsible for the provision of information to the general public concerning eligibility of applicants, verifying application information, assessing housing applications, preparing reports recommending the approval or denial of applications, and assigning applicants to units. The incumbent is also responsible for processing all transfer requests from existing applicants and identifying potential applicants where possible vacancy loss exists.

Qualifications
  • Successful completion of a diploma program in a related field, plus four years' related experience, or an equivalent combination of training and experience.
  • Sound analytical skills, judgement and discretion are required to respond to inquiries, to prioritize work to meet month end, year-end and other transaction/reporting deadlines.
  • Strong keyboarding skills with working knowledge of Microsoft Office, with intermediate to excellent skills in Microsoft Excel.
  • Excellent knowledge of office procedures and practices are required to maintain accurate and secure files, track and follow-up information/report requests and manage petty cash.
  • Strong organizational and time-management skills to set priorities and meet deadlines.
  • Good knowledge of Housing Authority policies, procedures and practices is required to respond accurately to inquiries from internal or external sources, applicants and tenants.
  • Client service oriented with communication skills, both verbal and written.
  • Interpersonal skills to deal with co-workers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous and cooperative manner.
  • Ability to work independently with little supervision, as well as in a team environment.
  • Works cooperatively with others and displays a positive attitude to further the goals of the organization.
  • Ability to exercise tact, discretion, sound judgment and initiative when investigating, questioning and dealing with inquires requests and submissions that are sensitive and confidential in nature.
  • Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches; and
  • Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.

Assets

  • Working knowledge of Yardi Property Management software is an asset.

Competencies required at this level of work are Customer Service, Accuracy, Organization, Time Management, and Communication.

If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver's abstract, and confirmation of education credentials.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Responsibilities
  • Provide general information concerning public housing to applicants, potential applicants, general public and third parties as appropriate.
  • Screen applications for eligibility and provide recommendations regarding suitability of applicants.
  • Advise applicants regarding their application and wait list placements.
  • Identify and refer applicants who may be eligible for priority selection for housing.
  • Provide, where practical, information to applicants regarding suitable alternate housing programs.
  • Conduct home visits where appropriate for the purpose of confirming eligibility, reviewing suitability, and determining housing requirements.
  • Prepare necessary follow-up letters and reports after completing home visits in accordance with established policies and procedures.
  • Respond to correspondence in a timely manner.
  • Prepare and maintain up-to-date applicant files, and applicant status, including maintaining timely record of applicant contracts.
  • Select applicants for available units on a timely basis in accordance with established policies and procedures.
  • Ensure that application updates are carried out in accordance with established policies.
  • Managing transfers on the waitlist.


Benefits

Based on the employment status, eligibility and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.

Classification: PR 04
Salary Range: $ $31.06 per hour
Work Week: 35 hours

Note: This is not a Civil Service position.

We are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Our preferred method of applying is through Career Beacon

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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