Wes 24073 Applications Officer

7 days ago

New Minas, Nova Scotia, Canada Nova Scotia Provincial Housing Agency Full time

Applications Officer

Western District

Location:
New Minas

Type of Employment:
Permanent, Full-Time

Union Status:
NSGEU, Local 25

Competition # WES 24073

Closing Date:
June 6, 2024

About Us


Nova Scotia Provincial Housing Agency (NSPHA) is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-income Nova Scotians.


We contribute to the prosperity of Nova Scotia by helping individuals and families find a home that's right for them, at a price they can afford, in a healthy and vibrant community that offers the services, support and opportunities they need.

We accomplish this by working closely with other levels of government as well as private and community partners.

About Our Opportunity

Primary Accountabilities

  • Provide general information concerning public housing to applicants, potential applicants, general public and third parties as appropriate.
  • Identify and refer applicants who may be eligible for priority selection for housing.
  • Provide, where practical, information to applicants regarding suitable alternate housing programs.
  • Conduct home visits where appropriate for the purpose of confirming eligibility, reviewing suitability, and determining housing requirements.
  • Prepare necessary followup letters and reports after completing home visits in accordance with established policies and procedures.
  • Respond to correspondence in a timely manner.
  • Prepare and maintain uptodate applicant files, and applicant status, including maintaining timely record of applicant contracts.
  • Select applicants for available units on a timely basis in accordance with established policies and procedures.
  • Managing transfers on the waitlist.

Qualifications and Experience

  • Successful completion of a diploma program in a related field, plus four years' related experience, or an equivalent combination of training and experience.
  • Sound analytical skills, judgement and discretion are required to respond to inquiries, to prioritize work to meet month end, yearend and other transaction/reporting deadlines.
  • Strong keyboarding skills with working knowledge of Microsoft Office, with intermediate to excellent skills in Microsoft Excel.
  • Excellent knowledge of office procedures and practices are required to maintain accurate and secure files, track and followup information/report requests and manage petty cash.
  • Strong organizational and timemanagement skills to set priorities and meet deadlines.
  • Good knowledge of Housing Authority policies, procedures and practices is required to respond accurately to inquiries from internal or external sources, applicants and tenants.
  • Client service oriented with communication skills, both verbal and written.
  • Interpersonal skills to deal with coworkers, tenants, contractors and vendors, other departments, and the public in a positive, tactful, courteous and cooperative manner.
  • Ability to work independently with little supervision, as well as in a team environment.
  • Works cooperatively with others and displays a positive attitude to further the goals of the organization.
  • Ability to exercise tact, discretion, sound judgment and initiative when investigating, questioning and dealing with inquires requests and submissions that are sensitive and confidential in nature.
  • Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches; and
  • Possess a valid Nova Scotia driver's license with access to a reliable vehicle for work purposes.

Assets

  • Working knowledge of Yardi Property Management software is an asset.

Competencies required at this level of work are Customer Service, Accuracy, Organization, Time Management, and Communication.

Equivalency

Benefits


Based on the employment status, eligibility, and union agreement, the NSPHA offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.


Classification:
PR 04

Salary Range:
$ $31.06 per hour

Work Week: 35 hours

Note:
This is not a Civil Service position.

To Apply

Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name.

Submissions must be received by midnight on the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay:
$25.35-$31.06 per hour

Work Location:
In person

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