IT Service Desk Analyst

6 days ago

Ottawa, Ontario, Canada The Memory Clinic Full time
Analyste TI

Nous sommes une clinique pionnière dans la recherche sur la maladie d'Alzheimer, et nous sommes à la recherche d'un Analyste TI passionné pour rejoindre notre équipe.

À propos de notre clinique

Nos cliniques s'associent à des sociétés pharmaceutiques pour mener des essais cliniques de phase II et III sur la maladie d'Alzheimer. Notre contribution unique va révolutionner la lutte contre la maladie.

Responsabilités
  • Support utilisateur : agir en tant que contact informatique de première ligne pour nos utilisateurs finaux, en aidant les employés à résoudre les problèmes de logiciels, de matériel et/ou de réseau.
  • Administration Azure/365 : gérer et prendre en charge les utilisateurs, groupes, appareils et applications Azure/MS365.
  • Systèmes ITSM : créer, améliorer et maintenir la documentation technique et les tickets.
  • Projets informatiques : aider au déploiement de projets d'amélioration des services informatiques dans l'infrastructure cloud, la mise en réseau, le matériel de bureau et la sécurité.
Compétences requises
  • 3 à 5 ans d'expérience dans le support informatique/service d'assistance.
  • Maîtrise de l'anglais et du français (à l'écrit et à l'oral).
  • Baccalauréat/diplôme/cours avancés en informatique ou dans une autre discipline, OU une combinaison d'expérience professionnelle et de certifications pertinentes.
  • Connaissance approfondie de l'utilisation et de l'assistance des systèmes d'exploitation Windows et des solutions cloud du Microsoft.
  • Fortes compétences en matière de documentation technique.
Compétences de base
  • Responsable – Est responsable de ses actions.
  • Adaptabilité – Peut s'adapter au changement, est flexible et peut travailler dans un environnement en évolution rapide.
  • Engagement envers l'excellence – Engagement avéré envers la qualité et l'excellence.
  • Compassion – Fait preuve de compassion et de patience envers les autres.
  • Communication – Excellentes compétences en communication en français et en anglais.

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