Legal Manager

1 week ago

Edmonton, Alberta, Canada Alberta School Employee Benefit Plan Full time

Status:
Full Time

Employment Type:
Permanent

Area:
Disability Services

The Manager, Disability Service will use their strong leadership skills, disability knowledge, and thorough understanding of claims management in a group benefits setting to oversee the day-to-day operations of the department.

They will support a team that includes Case Managers, Adjudicators and disability payment roles, to ensure covered members accessing Sick Leave Support (SLS) and Extended Disability Benefits (EDB) receive the benefit support they need.

Along with overseeing the day-to-day operations, the manager will work at a strategic level alongside other members of the disability leadership team, to create departmental strategies that align with ASEBP's larger strategic plan.

Aligning operations with ASEBP's strategic direction, objectives and culture.

Ensure department plans and operations are in alignment with the strategic direction set forth by the ASEBP trustees and the executive team, with a focus on improving EDB performance metrics, covered member and employer experience, and staff morale.

In collaboration with the Practice and Process Advisor, review Key Performance Indicators to ensure strategies address plan and team needs, making adjustments where needed.

Identify risks to the EDB plan and operations, developing mitigation strategies to address those risks.
Develop business proposals for resources or projects to support the department's strategic objectives.
Leadership and Team Performance Management
Monitor performance management standards reporting and address any performance issues arising from the data.

Based on team performance and through consultation with Quality Assurance (QA), identify areas that require team level training and/or resource development.

Engage QA for employee or team-level reviews required to support performance-based discussions with employees.
Directly support escalated front-line employee performance management as needed.
Follow established performance management policies and procedures, provide direct, regular and consistent performance feedback to the supervisors.
Operational Support
Ensure team operations are optimized for service excellence, continuously improving and adapting to business needs.

Provide support, guidance and mentorship to supervisors and team members, to support the delivery of ASEBP's strong holistic, customer-focused approach.

Support complex case management, assessing the unique nature of complex leaves. Provide direction on how the plan can be leveraged in those cases.

Consult with legal counsel on complex case management and financial EDB matters where plan design is not clear and requires case precedent assessment or other further legal interpretation needs.

Provide guidance and support for the Retirement Incentive for Teachers and Employees (RITE) program.
Monitor and manage discretionary spending using established standards and guidelines.
Forecast operational resourcing needs in support of ASEBP's yearly budget cycle.
Manage administrative budget, ensuring that the department receives proper support from external and internal vendors.
Act as working sponsors or in other capacities on projects as required.
Review and assess EDB total disability or policy appeals following the established practice and processes. Leverage QA and legal counsel where appropriate.

Partner with other ASEBP managers to ensure strategic activities are supportive and complimentary to other business units across the organization.

Keep up to date with organizational learning objectives, training and L&D program.

The Manager Disability Services will keep current with the trends and practices in disability management in the group benefits landscape.

Completion of a university degree in a related field.
Experience working with the Alberta education sector is an asset.
Experience in group benefits is an asset.
Extensive experience in case management, particularly as it relates to disability management.
Some experience in the financial management of disability plans
Transformational leadership skills, including strong emotional intelligence, and the ability to effectively give and receive feedback.
Strong interpersonal and customer services skill with an ability to communicate with various stakeholders.
Exceptional prioritization and time management skills.
No phone calls please.

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