Business Intelligence Manager

2 weeks ago

Surrey, British Columbia, Canada DSV Full time

The
Manager, Data and Analytics will be responsible to lead and grow the North American Solutions BI suite of tools and services.

The Manager will report to the Director of Data and Analytics at DSV Solutions North America.

The manager position is a new role at DSV that will be responsible for managing a small analyst team producing business intelligence products, primarily using MS PowerBI and the associated suite of tools (PowerAutomate, Data Flows, DAX Studio, SQL, SharePoint, etc ).


The manager leads the scoping and design of the overall BI solution (dashboard or otherwise) paired with appropriate supporting technology.

The detailed design must meet customer and organizational requirements - both explicit and implicit - tied to contractual KPIs, internal metrics, reliability and DSV standards / branding.

Once each design is approved by a steering committee, the Manager oversees with an Analyst or independently produces the BI deliverable adhering to scope and timeline set.

Each business intelligence solution the team develops will require optimization, maintenance and continual improvement.

This individual will work closely with DSV Global BI Group to ensure DSV standards in addition to working with external clients to bring data insights through the use of BI and other analytical tools.

The Manager will be responsible to scope, research, develop, test and deploy each solution working closely with DSV Engineering, IT and Operations resources associated with the client/operation targeted.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as key point of contact and production for North American Solutions BI projects focusing both internally and externally.
  • Serve as key link between global BI and North American BI teams, including those from other divisions. Harvest best practices from across the enterprise.
  • Independently build and maintain key PowerBI dashboards, including managing performance, accuracy and backend changes.
  • Drive adoption of PowerBI tool and dashboards around North America.
  • Maintain working knowledge of North American user set, manage access to certain apps, sometimes using RLS
  • Identify, create and manage essential organizational data sources, scale and maintain as each data source grows and evolves.
  • Create and contribute to organizational and project governance around BI projects, including the initial vetting of requests
  • Continuously evolve personal and organizational skills around BI and analytics in general, which may include external and internal training.

OTHER DUTIES
Other duties as assigned by management to support special projects, etc.

SUPERVISORY RESPONSIBILITIES

  • 12 Analysts

MINIMUM REQUIRED QUALIFICATIONS

  • BA or Associates Degree
  • Minimum of 2 years of Management experience
  • Minimum of 5 years BI system experience

SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills

  • Microsoft PowerBI, Access, Excel, Teams, Word, PowerPoint, Sharepoint
BI / Statistical Skills

  • Extensive DAX and PowerQuery (M) language experience in PowerBI
  • Practical though not necessarily working knowledge of SQL (or similar language) queries including joins, unions and data types
  • General understanding of database functionality including security, table structures, user management, etc
  • Ability to test, identify and diagnose server, query, front or backend performance issues, ideally using PowerBI desktop and the PowerBI cloud service
  • General knowledge of statistics as it relates to organizational performance measurement
Language Skills

  • English (reading, writing, verbal)
  • Very strong interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
  • Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization) and reporting up and down
Other

  • Working knowledge of a warehouse management system (WMS) or transportation system a plus.

PREFERRED QUALIFICATIONS

  • Experience dealing with all levels of operational and client staff, vendors and clients
  • Experience in 3PL environment operations, engineering, IT
  • Fouryear degree (Computer Science or Statistics)
  • Masters Preferred
  • Experience with custom Power Automate scripting

PHYSICAL DEMANDS


While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision

WORK ENVIRONMENT
Typically warehouse (inside an office) work environment but could include manufacturing and transportation locations

OTHER:
Position may require frequent travel (up to 25%)

**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

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