ITS (Intelligent Traffic Systems) Technician

3 weeks ago

Surrey, British Columbia, Canada ATS Traffic Ltd. Full time

Functional Role: ITS (Intelligent Transportation Systems) Technician

This Role Reports to: Director ITS

Location: Surrey, BC

Schedule: Monday - Friday 8:00am - 4:30pm

Compensation: $32.75/hour

Company Overview:

ATS Traffic is a leading provider of innovative Intelligent Transportation Systems. Our mission is to enhance traffic management and safety through cutting edge technology. We pride ourselves on our commitment to excellence, integrity, and teamwork. Our ITS department is crucial in delivering topnotch solutions to our clients and ensuring the efficiency and safety of transportation networks.

Company Core Values:

  • Do What's Right: Uphold the highest standards of integrity and ethical conduct in all actions.
  • Our People Matter: Foster a supportive and collaborative work environment that values each team member's contributions.
  • Trust Through Teamwork: Promote a culture of trust and teamwork, working together to achieve common goals.
  • Striving For Excellence: Commit to continuous improvement and excellence in all aspects of the job

Job Summary:

The ITS Technician plays a crucial role in maintaining and optimizing Intelligent Transportation Systems. This role involves a combination of technical expertise, customer service, and fieldwork to ensure the reliability and effectiveness of ITS deployments. The technician will support both pre-sale and post-sale activities, including installations, troubleshooting, and customer training.

Key Accountabilities:

  • Maintain a superior understanding of ITS technology field devices and the power tools needed to deploy them effectively.
  • Conduct traffic controller systems and field modifications to enhance system performance.
  • Diagnose, troubleshoot, and repair complex electronic ITS and communication systems, ensuring minimal downtime and maximum efficiency.
  • Acquire and maintain ITS Certification on all necessary ITS product lines, staying up-to-date with the latest technological advancements.
  • Perform informal onsite training sessions for ITS products to empower customers with the knowledge to use their systems effectively.
  • Offer continuous support to internal and external customers for ITS products, ensuring their queries and issues are resolved promptly.
  • Implement and adhere to 5S & LEAN methodologies in daily work activities to maintain a clean and organized work environment.
  • Provide aftersales technical support to customers, addressing their needs and ensuring high levels of satisfaction.
  • Assist with installation support and guide customers through the setup process to ensure smooth and successful deployment of ITS products.
  • Develop and deliver custom solutions tailored to specific customer requirements, enhancing their system capabilities and operational efficiency.
  • Utilize experience with traffic data collection and network solutions to offer insights and improvements to customer systems.

Qualifications:

  • Electronics Engineering Diploma or equivalent educational background.
  • Class 5 Non GDL driver's license with a clean driving abstract.
  • Comfortable working at heights and able to lift 50 lbs.
  • IMSA Traffic Signals Level I or higher certification is an asset.
  • Strong technical skills and the ability to effectively communicate internally and with customers.
  • Proven ability to apply technical knowledge in practical scenarios.

Experience:

  • Ability to work in a team environment and collaborate effectively with Installations and Sales teams.
  • 5+ years of field experience in the ITS industry, with hands-on expertise in deploying and maintaining ITS systems.
  • Experience with traffic data collection and analysis to improve traffic management systems.
  • Proficiency in network solutions and their applications in ITS environments.

Skills:

  • Strong time management skills to handle multiple tasks and prioritize effectively.
  • Advanced computer and analytical skills to diagnose issues and develop solutions.
  • Strong organizational skills with excellent attention to detail.
  • Willingness and ability to travel as needed for customer support and installations.

Benefits and Compensation:

  • Competitive salary commensurate with experience.
  • Comprehensive health insurance plan, including medical, dental, HSA coverage
  • Retirement savings plan with company match.
  • Paid time off, including vacation, sick leave, and holidays.
  • Performance based bonuses.
  • Professional development opportunities and support for continuing education.

Application Process:

Interested candidates should submit a resume, cover letter, and relevant certifications to Please include details of your experience with ITS systems and any specific technical skills relevant to this role. Selected candidates will be contacted for an initial phone interview, followed by an in person or virtual interview.

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