Bilingual Customer Service Representative
2 weeks ago
WHO WE ARE:
Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars.
Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.
EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada ("Fairstone Bank").
WHAT WE OFFER?- Work-Life Balance:
Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance
- Wellness:
- Community Support:
- Retirement Planning:
- Development:
- Discounts:
A regular day for you will include:
- Providing exceptional and professional service on every interaction and building rapport with our customers
- Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
- Resolving problems by clarifying the customer's challenge and offering the best solution for EdenPark and our customers.
- Assisting customers in making changes to their payment arrangements, banking information and insurance records
- Friendly and helpful onboarding calls with new customersMust haves
- You possess excellent verbal and written communication skills in English and French
- You thrive in a fast-paced, ever-changing environment.
- You have amazing conflict resolution skills and the ability to make decisions independently.
- You remain calm while solving issues and have the patience to deescalate difficult situations.
- You are tech savvy and know your way through Microsoft Office Suite and Outlook
- Clear criminal reference check
- awesome to have:
- Previous experience in a call center, automotive related business, or financial services organization
- Post-secondary education
Working conditions:
- Hybrid work model (3 days in office, 2 days from home)
- You have flexible availability to work. Working hours can range anywhere between 8:00 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating
WE ARE PROUD TO BE:
Montreal's Top Employers 2023 by Canada's Top 100 Employers
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
Follow us on LinkedIn:
- If you're seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Job Type:
Permanent
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