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Inside Sales Representative/field Service Technician

3 months ago

Dartmouth, Canada Grimco Canada Inc. Full time
We are a growing company, currently seeking dedicated, adaptable individuals to join Grimco.

Grimco is a national wholesale sign supply manufacturer and distributor that has been around for over 145 years with 50+ locations in the United States, 8 in Canada, and recent expansion into the United Kingdom.


We have an exciting hybrid role located at Grimco Dartmouth. Do you have a technical background with a talent for sales and customer excellence? We are in search of a permanent, full time Sales Representative/Field Service Technician.

Sales Responsibilities:

  • Proactively call existing customers to research trends/needs, relationship management, promote current product specials, followup, etc. (approximately 30 calls per day).
  • Actively seek opportunities to grow existing accounts as well as generate new business.
  • Enter orders, customer information, and purchasing trends into our various computer systems (CloudSuite Distribution ERP, CRM, Website etc.).
  • Achieve weekly, quarterly, monthly, and annual volume and margin sales and GP goals. (May include managing and being responsible for a specific target and territory)

Technician Responsibilities:

  • Deliver post start up customer support relating to equipment operation and process performance.
  • Perform preventative and corrective maintenance on company product lines.
  • Provide advice in returning equipment to optimal performance.
  • Inspect, install, troubleshoot, replace parts, and refurbish equipment to ensure equipment quality and performance to specifications.
  • Responsible for technical advice to customers on methods to optimize equipment operation and process performance.
  • Troubleshoot and resolve equipment operation and process problems reported by customers.
  • Prepare reports documenting troubleshooting and warranty activities.
  • Participate in the development of corrective actions improving equipment operation and performance.
  • Travel as required to resolve operational or performance issues.
  • Run onsite and remote diagnostics and support customers.
  • Develop and maintain excellent customer relations, be first line resource for customer questions or concerns.

Preferred Qualifications

  • Previous experience in equipment installation/troubleshooting/technical support.
  • Completed Post Secondary Education from an accredited college/university.
  • Certifications for various HP and Epson hardware/ software an asset.
  • Valid Driver's License and Personal Vehicle for travel to customer locations for service calls. (Car Allowance and Gas Card provided for work purposes)
  • Valid Passport and ability to travel throughout Canada and the United States.
  • Previous experience with ERP and CRM systems.
  • Advanced/fluent skill levels of French or other language are always a plus.
  • Previous experience in sales, marketing, or customer service considered an asset.

Knowledge, Skills, Abilities, & Other Characteristics

  • Ability to take direction and to make independent decisions in a dynamic environment.
  • Strong verbal and written communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Active listener who can effectively problem solve and think outside the box.
  • Demonstrate a strong sense of urgency and true commitment to customers and team members.
  • Confidence and positive attitude are a must Goaloriented and competitive in sales/marketing activities.

New to the Sign Industry? What is Training Like?

  • 3 weeks of focused training time followed by ongoing support by team members
  • Majority of time training is focused on: products, computer systems, phones/customers, sales/service, purchasing, logistics, web store, marketing, safety, accounting, human resources, and reports.
  • Split between breakout session and handson learning environment.

Grimco is an Equal Opportunity Employer. Immediate Opening. Full-Time Employment Status. Salaried Compensation with Eligibility to Participate in Company Commission & Incentive Plans.

Employee Benefits Package Including:

RRSP, Extended Health, Dental, Vision, Life Insurance, Accidental Death and Dismemberment, Long Term Disability, Dependant Coverage, Travel Insurance, Grimco Cares Employee Assistance Fund, Goodlife Fitness and Perkopolis Discount Programs, Paid Personal & Sick Time, Holiday, & Vacation Accrual.



  • We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disabilityrelated accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs._

About Grimco

Why Work at Grimco?

  • We're excited to be in business for over 145 years We are a growing company that continues to evolve in our industry.
  • We foster employee development that is focused on tailoring employees career paths based on