Call Center Representative

2 weeks ago


Abbotsford, British Columbia, Canada ARTURUS Full time

Job Summary:


As a Call Center Representative for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction.


Responsibilities:

Inbound Call Handling:

  • Answer incoming calls from clients and potential customers seeking information about our translation services.
  • Provide prompt and accurate responses to inquiries related to language pairs, service offerings, pricing, and turnaround times.

Order Processing:

  • Assist clients in placing new translation orders, including gathering project requirements, language preferences, and deadlines.
  • Verify order details and ensure all necessary information is collected for smooth project initiation.

Complaint Resolution:

  • Handle client complaints or issues related to translation services professionally and efficiently.
  • Investigate the root cause of complaints and work with the appropriate teams to implement corrective actions.

Qualifications:

  • High school diploma or equivalent.
  • Attention to detail and ability to ensure accuracy and consistency in translated content.
  • Strong interpersonal skills and the ability to build rapport with clients from diverse cultural backgrounds.
  • Ability to work efficiently in a fastpaced, deadlinedriven environment.

Job Types:
Full-time, Part-time

Salary:
$23.80-$26.90 per hour

Expected hours: 22 per week

Benefits:

  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay

Education:

  • Secondary School (preferred)

Work Location:
Hybrid remote in Abbotsford, BC V2T 5N7

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