Quality Customer Service Representative
1 week ago
Who We Are:
Tenold Transportation is a flat deck carrier that has been operating in Canada for over 50 years.
Being part of the Mullen Group, Tenold has infrastructure and assets to offer a wide range of transportation, cross dock, and warehousing solutions to its customers.
With Terminals in BC and AB working with a fleet of regional Owner Operators, Tenold is an established name in the transportation industry.
Tenold Transportation is an equal opportunity employer; we welcome applications from people with disabilities, and we can provide accommodations during the hiring process.
We value the diversity of the people we hire and serve.A position has become available for a Customer Service Representative position for Tenold. Only candidates based in British Columbia and with a legal Canadian work permit will be considered for this role.
The customer service representative supports customers by processing requests, answering questions, and responding to concerns.
Process freight requests for assigned customers
Make proactive sales calls to assigned accounts
Handle customs documents for immediate processing
Report customer complaints and pursue new account opportunities
Provide holiday coverage for other staff
You have specific responsibilities and are expected to use your knowledge and skill to make a positive contribution to our corporate goals.
Reporting all injuries, claims or near-misses, unsafe or hazardous conditions.3 to 5 years of customer service experience
~1 to 2 years of customer service experience in Trucking would be an asset
~ Proficiency in Microsoft Office programs and Truckmate transportation software
~ Professional Email and Phone Etiquette
~ Monday - Friday
~Overtime pay
Dental care
On-site Parking
Disability insurance
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