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Cac Process Associate

4 months ago

Ottawa, Ontario, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.

As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.


TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Employer Solutions.

We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.


As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, our Employer Solutions use innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Our employees have access to the same high-quality well-being support and resources provided to our customers.

We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally.

We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.


Responsibilities:

  • Reporting to the CAC Process Supervisor, assist in mapping and documenting all processes within the Care Access Centre (CAC)
  • Ongoing maintenance of the process library, regularly reviewing for relevance, efficiency, and consistency
  • Identify and lead process alignment initiatives across teams and geographic regions
  • Key role in identifying continuous improvement opportunities, developing process plans and in implementation.
  • Serves as CAC SME in Operations Change Request meetings
  • Lead/participate in pilot projects to aid in the development of new changes impacting the CAC
  • Determine success measures by obtaining and monitoring staff and client feedback as well as business performance metrics
  • Attend meetings, liaise with stakeholders both internal to the CAC i.e. Learning & Performance, Communications, QMA, Supervisors, Managers and other IHS departments as required.


Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.