Help Desk Technician

1 week ago


Toronto, Ontario, Canada First National Financial GP Corporation Full time

Education:
Bachelor's degree

  • Experience: 1 year to less than 2 years
- or equivalent experience

Work setting:

  • Help desk

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Workplace information:

  • Remote work available

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits:

  • Bonus

Long term benefits:

  • Group insurance benefits
  • Maternity and parental benefits
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week


  • Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    We are seeking a passionate, high energy, IT Help Desk Technician to join our growing and dynamic Banking practice. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our...


  • Toronto, Ontario, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world At Cosmetica Laboratories, we are committed to...


  • Toronto, Ontario, Canada ISI Group of Companies Full time

    About the Position: Help Desk TechnicianWhat you will do: Install and provide support for PCs, printers, and other peripherals (headphones etc.) Ensure that all tickets requiring follow up work and/or calls receive appropriate attention. Escalate issues to the appropriate channel quickly to avoid losses in efficiency. Retrieve, via shipping service, the...


  • Toronto, Ontario, Canada Godspeed Group Full time

    *Job Title: IT Help Desk TechLocation: TorontoSchedule: 30 hours per week (Monday,Wednesday,Friday)(Onsite only)Job Responsibilities:As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in...


  • Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Why join our team? Hybrid work opportunity (50% remote work available for this position) Participation in one of Canada's Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee. Competitive benefits package including 3 weeks' paid vacation to start, two...


  • Toronto, Ontario, Canada CareRx Corporation Full time

    About CareRxCareRx is Canada's leading provider of specialty pharmacy services to seniors. We serve more than 92,000 residents in over 1,500 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to...


  • Toronto, Ontario, Canada EMR CPR LLC Full time

    Position: HelpDesk TechNOTE:Must be willing to work onsiteLocation: Toronto, CanadaJob Responsibilities: Enduser hardware and software troubleshooting Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf Monitor and accessory deployment/collection Imaging/Provisioning Laptops/Workstations...

  • Help Desk Support

    1 week ago


    Toronto, Ontario, Canada Infotek Consulting Services Full time

    Must Haves:- Fluent English/French - Mandatory (no exceptions) - 12 Years Customer Service Experience 13 years of browser troubleshooting practices Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.Nice to Have Previous Help Desk or Contact Center experience Technical Help...


  • Toronto, Ontario, Canada York Region District School Board Full time

    The successful candidate will be responsible for the overall functionality and direction of the Help Desk and for ensuring all student and employee requests are dealt with in an efficient and effective manner. They are also responsible for supporting the Board of Governors portal and their file sharing needs.Position DetailsDepartment:Information...

  • Help Desk Assistant

    1 week ago


    Toronto, Ontario, Canada Canadian College of Naturopathic Medicine Full time

    Position Title:Help Desk Assistant (Information Systems)**Available: ASAPApplicant Deadline: Monday April 15, 2024Would you like to work for an organization where people care about each other? We are that organizationWe are currently looking for a highly motivated and enthusiastic Help Desk Assistant professional to provide exemplary technical support to the...


  • Toronto, Ontario, Canada Progression3 Full time

    We're in search of bilingual IT Help Desk Analysts to join our team This position is remote work-from-home.Role and Responsibilities include: Receive incoming calls Log in calls into ITSM system Perform diagnostic and basic troubleshooting procedures Assign incidents to appropriate support groups Able to followup on incidents until resolution with assigned...

  • IT Help Desk

    1 week ago


    Toronto, Ontario, Canada Klick Health Full time

    Are you seeking new challenges? Looking to join a team that makes a difference? Look no further, Team Fixanator is seeking an enthusiastic customer service-oriented person with a passion for technology who wants to help people.Klick Inc. has an immediate opening at our office in Toronto for an Entry level Help Desk Specialist, aka "The Fixanator". This isn't...


  • Toronto, Ontario, Canada TEKsystems Full time

    TEKsystems Help Desk Specialist Madison , Wisconsin Apply Now TEKsystems is actively looking to hire an experienced Help Desk Specialist in the Madison area for one of our enterprise clients This position is responsible for growing and operating the Information Technology Service Management (ITSM) program. This position serves as an expert resource and...


  • Toronto, Ontario, Canada Hobart Canada Full time

    Company InformationHobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax,...

  • Help Desk Associate

    1 week ago


    Toronto, Ontario, Canada Demant Full time

    What You Will Do: Reporting to the IT Director, the Help Desk Associate is responsible for providing a high level of IT service and support for the Company's employees, coordinate the IT helpdesk for internal users ( IT support) within the organization, and to ensure that the role is in compliance with the Company's high standards of performance for optimal...


  • Toronto, Ontario, Canada Softchoice Full time

    We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we...


  • Toronto, Ontario, Canada TGF Full time

    Perform troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problemsolving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems...

  • IT Help Desk Co-op

    1 week ago


    Toronto, Ontario, Canada Lindt Corporate Full time

    Location: Toronto, OntarioDuration: May - August 2023Reporting to the Manager, Infrastructure, IT, the Help Desk Support Co-op will assist in supporting Lindt & Sprüngli (Canada), Inc. with network and desktop support.This placement is for Summer 2023. The Application deadline is January 31st, 2023.Position: Help Desk Support Co-opCompensation: approx....

  • Help Desk Technician

    4 weeks ago


    Toronto, Ontario, Canada Godspeed Group Full time

    Job Title: HelpDesk Tech Location: Toronto Schedule: 30 hours per weekJob Responsibilities:As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with...

  • Help Desk Technician

    2 months ago


    Toronto, Ontario, Canada Godspeed Group Full time

    Job Title: HelpDesk Tech Location: Toronto Schedule: 30 hours per weekJob Responsibilities:As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with...