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Help Desk Technician
1 week ago
Education:
Bachelor's degree
- Experience: 1 year to less than 2 years
Work setting:
- Help desk
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Screening questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Workplace information:
- Remote work available
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Bonus
Long term benefits:
- Group insurance benefits
- Maternity and parental benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
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