Program Manager

1 week ago

Toronto, Ontario, Canada Advantage Group Full time

What Matters to Us:


Thirty years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other's feedback.


From humble beginnings and a staunch and universal belief that stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 40 countries.


What Success Looks Like in this Role:

This position is responsible for leading the execution of the customer benchmarking program(s) to include coordination of questionnaires, development of data/report specifications, data verification, report production and overall program coordination.


This position will require communications with the Country Manager & Field Team (programs outside Canada) to ensure all aspects of the assigned programs are completed in accordance with project timelines while assuring the integrity and quality of the data.


Specific responsibilities include:

  • Customer Questionnaires
  • At the beginning of each program cycle, work closely with the in market team and program management team to check any changes to the data requirements of questionnaire as determined by the Customer Service Manager/Country Manager; develop, update and maintain the category/competitor database; prepare questionnaires and direct mailout; maintain database of questionnaires sent and returned; and followup with Program Managers in the case of unreturned questionnaires.


 Specifications Development
  • Work closely with the program management team and in market team to develop all report and data processing specifications taking into consideration any changes to the questionnaire, sponsor requirements, customer categories, etc. for this program cycle.


 Data Verification
  • Receive and process all completed questionnaires to include performing all data verification procedures and work closely with the program management team to prepare cutoff guidelines and tabulation weighting factors.


 Project Management
  • Effectively manage timelines, coordinate with internal and external associates, and coordinate aspects of data processing & report production.


 Other
  • Provide backup support by completing duties as required to meet the needs of the organization.

What We're Looking For:

Education & Experience:1. Post-secondary education, information services/market research/business administration preferred (C)2. 2+ years project management, market research or data management experience (I)3. Experience working in the market research industry (I)

Knowledge & Skills (competencies):4. Advanced skill level in Word, Excel & PowerPoint. Knowledge of Excel functions and formulas is necessary (C)5. Fluency (written & oral) in English (C) and other language skills considered an asset6. Strong verbal & written communication skills (internal and external contacts) (C)7. Time Management Skills (I)8. Attention to Detail (C)9. Organizational skills (C)10. Analytical skills (I)11. Comfortable with data/numbers (C)

Career Development:

  • Progression within the department is through the levels of Program Manager I
  • II
  • III, to Regional Program Management
  • With experience and career development, for those with strong sales/account management aspirations, a possibility of moving from the PM positions to Client Services.
  • With second language capabilities, employees may have the opportunity to work on programs outside of North America.

Location:

We embrace flexible working at Advantage. This role will be primarily home office based, with some team or office meetup on occasion.
Why Should You Work for Us?
The Advantage Group offers an excellent work-life balance, including the following:

  • Stable company, with an established client-base and a continual steady growth.
  • Flex culture: telecommute as needed, flexible hours.
  • Intelligent and passionate team members.
  • Unique business problem, a new challenge around every corner.
  • Competitive salary package including health benefits and Group RRSP.
  • Generous leave policy and winter holiday office closure.
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