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Technology Alignment Manager
4 months ago
The mission of our TAM is to align our customers with our standards and to develop a technical relationship with our clients based on the value of our processes.
We are looking for applicants who take pride in the quality of their work and who share our commitment to honesty, integrity, and personal accountability.
You must have extremely strong verbal and written communication skills and the ability to interact professionally with our team and our customers.
RESPONSIBILITIES:
Perform regular technical analysis against The Standard and prepare reports on misalignments for the vCIO
Analyse where technology issues are coming from and work with the FMS team to identify solutions
Reducing TEM and RHEM at each customer managed
PROACTIVE SERVICES:
Regular proactive manual maintenance to prevent issues.
Verify tools are implemented and working.
Documentation of all aspects of a customer's system
Review recent changes to ensure they were conducted and documented correctly.
CLIENT RELATIONSHIP:
Owns technical relationship with the customer through Point of Contact and users.
Intimate knowledge of customers' technology.
PROJECTS AND PROFESSIONAL SERVICES:
Perform small, simple upgrades and installations. Complex changes are handled by Professional Services.
QUALIFICATIONS:
Understanding how technology can help users and businesses succeed.
Communicating with client staff members at all levels about their job roles and use of technology.
Working independently, managing time and priorities.
Communicating technical misalignments to the person in the vCIO role.
Developing business acumen so they can understand the customers' business as well as the technology
Showing up in a professional way - looking smart and professional, representing our Team in a professional way.
Only applicants selected for interviews will be contacted.
