Front Desk Agent

2 weeks ago


High Level, Canada Best Western Plus Mirage Hotel & Resort Full time

Education:

  • Expérience:

Education:

  • Secondary (high) school graduation certificate

Work setting:

  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Experience:

  • Experience an asset

Support for persons with disabilities:

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees:

  • Provides diversity and crosscultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths:

  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans:

  • Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people:

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers:

  • Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities:

  • Provides diversity and crosscultural training to create a welcoming work environment for members of visible minorities
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 44 hours per week

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